Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses.

The mission of the Business Banking team within GCS is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.

This Analyst, Acquisition Strategy, GTM & Insights – Business Banking Product Management position is an exciting opportunity to join a dynamic team and support the future strategy and growth of our Business Banking product suite. This role will be responsible for helping support our Acquisition product strategies, play a key role in helping plan and execute on Go-to-Market strategies tied to new/enhanced product feature launches, help develop and manage our product marketing claims and disclosures, conduct competitive intelligence and gather industry insights, and provide overall support to the Acquisition and Engagement Product team.

This role will work cross functionally with several groups including Marketing, BCA Product Management and Development, UX Design, Commercial MR COE, CCA Rewards & GTM Product Management, Finance, Analytics, Legal, GCO, Operational Excellence, Operations, Servicing, US SME, and more.

Key Responsibilities:

• Help define and optimize Business Banking acquisition strategies to drive profitable product acquisitions and deepen engagement across our customer’s relationships

• Support key GTM launch planning and execution efforts including working cross-functionally with Marketing to PMO product changes, developing new feature claims/disclosures and executing on associated legal approval review processes, and analyzing post launch results

• Support future channel expansion efforts to help Business Banking scale new accounts

• Manage all product claims, disclosures, FAQs and guidelines; lead annual claims PRSAs

• Help refresh existing claims and develop new Marketing claims based on voice of customer and product insights

• Conduct competitive intelligence, industry benchmarking and small business owner insights gathering and analyzation

• Update and provide ongoing management of Business Banking product toolkit(s)

• Provide general portfolio management support to a team of 3 Sr./Managers

• Help manage team budget and invoicing

• Ad-hoc projects as needed

Minimum Qualifications:

• The ideal candidate is a proactive, organized, and a results-oriented individual

• Ability to build relationships and collaborate effectively

• Exceptional oral and written communication skills and strong project management experience with the ability to manage multiple priorities / projects

• Customer-first, curious mindset with a desire to create and deliver best-in-class customer experiences

• A structured thinker with strong problem solving and analytical skills

• Understanding of digital marketing best practices

• The ability to translate information and insights into strategies

• Comfort working with white space, flexible, and ability to handle change

• Banking or financial services experience

• Bachelor’s degree

Preferred Qualifications:

• Prior experience in product marketing or product management

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25012412