Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career track that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together!

How will you make an impact in this role?

American Express’ Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world.

Within GCS, the Global and U.S. Large Enterprise segment (G&L) supports more than 13,000 G&L customers and offers industry-leading T&E program management (e.g. corporate travel cards, central billing solutions) and a growing set of business-to-business payment solutions (enabling process control, cash flow management and revenue generation from AP).

With American Express’ core brand promise of ‘doing things the right way,’ the G&L U.S. Governance team was created to be a critical partner to the G&L Leadership team in establishing and continually enhancing the U.S. Business Conduct program for the segment. The Manager will have chance to drive a culture of governance and compliant customer-facing activities, while ensuring expedient solutions that empower client facing teams – to continually enable significant commercial growth for the organization.

Key responsibilities:

• Partner directly with the U.S. Acquisition and Growth Enablement (“AGE”) and Client Management (“CLM”) teams in shaping the Governance Program ("The Program") and the rollout of its initiatives

• Leverage relationships with the Leadership team and Champions to solicit feedback on The Program and ensure its appropriate applicability to their everyday use cases

• Act as a “central point person” for hosting trainings to enable our customer facing teams and answer their questions

• Partner with Control Management ("CM"), Line of Business Compliance Officer, and other compliance partners and key business partners to monitor and assess/remediate end-to-end compliance and sales effectiveness in G&L

• Partner with Sales, Enablement, Pricing and Transformation (“SPT”) to roll out and maintain adequate and effective sales practices and compliance training program to commercial teams

• Champion a culture of sustainable growth and compliance across G&L

• Ability to design pragmatic/customer-centric strategies

• Strong collaborator with the ability to lead without direct authority

Minimum Requirements:

• Courageous thought leader with a track record of driving thought-provoking strategic road-maps – from vision to detailed execution

• Strong commercial knowledge and established history of designing customer-centric strategies; looks for pragmatic solutions that mitigate risk while ensuring we continue to drive commercial growth

• Meticulous and data-centric leader – able to steer towards insight-based decision making and detailed diagnostic assessments

• Active listener – can 'get the best ideas' from strong opposing views

• Exceptional communication skills – both written and verbal – with comfort presenting to executive audiences

• Proven to be able to navigate a sophisticated partner map and influence others

• Acts with a sense of urgency – able to identify and rapidly implement solutions that balance AXP, Customer, and Colleague goal

• Entrepreneurial, extremely curious, and inquisitive – able to prioritize and flex between established and emerging needs

• Proven outstanding people leadership skills and developing high performing team

• Highly attuned to customer facing colleagues' experiences

Preferred Qualifications:

• Prior roles with/within client-facing organizations a significant plus

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Project

Primary Location: United States

Other Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix, US-Georgia-Atlanta, US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 25006694