Job Details

Technical Program Manager, Infrastructure Services

Garland, Texas, United States

Software and Services

Summary

Posted: Oct 08, 2025

Weekly Hours: 40

Role Number: 200624758-1336

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

We are actively seeking a Technical Program Manager who is committed to working in a critical environment that values continuous improvement and embraces change!

Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments, excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives!

Description

As a Technical Program Manager, you will spearhead multi-functional initiatives that incorporate new infrastructure, hardware, and operational capabilities into live data center environments. Using both program management expertise and technical skill, you will ensure that programs are delivered on time, within scope, and with minimal disruption to ongoing operations.

You will collaborate closely with engineering, operations, and vendor partners to oversee the entire program lifecycle, from planning and validation through deployment and closeout, while upholding safety, compliance, and operational readiness standards.

Responsibilities

• Lead and coordinate all facets of technical program execution, encompassing scheduling, resource allocation, validation, and assessment activities.

• Act as the main point of contact between internal teams, external vendors, and partners, ensuring seamless communication and efficient integration of new hardware and systems.

• Oversee hardware installation, decommissioning, and maintenance, consistently applying standard processes and compliance regulations.

• Implement advanced hardware and infrastructure testing strategies to direct evaluation and troubleshooting efforts, improving efficiency and reliability.

• Track program progress, achievements, and deadlines to proactively identify and mitigate risks, ensuring successful objective achievement.

• Maintain clear, comprehensive program documentation, including reports, processes, and workflow records.

• Partner with the training manager to develop data center new hardware training programs and establish knowledge-sharing networks.

• Support procurement activities related to hardware and software acquisition.

• Continuously analyze program data, identify inefficiencies, and propose innovative solutions for workflow enhancements.

• Articulate vision and goals effectively, building trust with teams and championing continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field; or equivalent job-related experience.

• 3+ years of experience leading projects or programs and operations in technology-driven environments.

• Experienced in IT hardware, with a solid background in installation, maintenance, and decommissioning procedures

• Proficiency using Mac OS, iOS, and common desktop applications like Slack, Radar, Keynote, and Wrike or other

Preferred Qualifications

• Outstanding communicator, adept at presenting solutions and insights to diverse audiences.

• Proven history in operationalizing new infrastructure, risk mitigation, and validating advanced hardware prior to deployment.

• Strong analytical, problem-solving, and program management skills.

• Excellent written and verbal communication skills, with experience in presenting solutions and encouraging collaborative relationships.

• Demonstrated ability to resolve highly variable and complex operational issues creatively.

• Experience with data center IT hardware installation, decommissioning, and maintenance.

• Skilled in leading teams, mentoring staff, and cultivating a collaborative, innovative work environment.

• Demonstrable ability to forge relationships with partners from varied technical and operational backgrounds.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.