Job Details

Description

The Key Account Coordinator, reporting directly to the Area Sales Director, is tasked with the proactive management of assigned accounts to ensure optimal efficiency in customer operations. This role is crucial for fostering cross-functional collaboration and managing both internal and external relationships. The Key Account Coordinator translates customer needs into actionable plans, aligns these with business objectives, and drives improvements in overall productivity. By serving as a central liaison, this position ensures seamless communication and coordination across various departments, ultimately enhancing customer satisfaction and operational effectiveness.

This position is integral to the seamless operation of our business, adding significant value by identifying and escalating exceptions, and requiring independent decision-making to proactively resolve issues and execute critical processes. By serving as the primary point of contact for other departments related to operational activities, such as Customer Experience, Purchasing, Accounting, Production, Costing, and Warehouse Operations, this role ensures that all aspects of account management are coordinated efficiently. The Key Account Coordinator not only facilitates smooth communication and collaboration across departments but also drives continuous improvement initiatives, enhances customer satisfaction, and contributes to the overall strategic goals of the organization.

This role will be M-F, day shift working onsite in one of our Mid Atlantic office locations (Pittsburgh, York or Cleveland). There may be some flexibility to work from home 1-2 days per month.

Responsibilities:

• Collaborate with the Area Sales Director to execute sales operational processes, enable commercial team members to focus on customer-facing revenue-generating activities, overall performance, profitability, and growth opportunities.

• Generate usage reports, review and process allocations and back orders, and place orders as requested by customers and sales representatives.

• Maintain Key Account information, to include profiles, contracts, marketing programs, price and part files, and contacts.

• Manage monthly price changes, create and generate reports, implement changes, update contracts, and enter IPODs.

• Manage critical processes such as new customer account creation, forecasting, inventory reviews, drop ship execution, order processing, accounting accuracy, A/R aging reduction, and report management.

• Manage the process of drop ship and warehouse orders, smart sheets, task router forms, new store setups, schedules, setup orders, and first orders. Check on purchase orders daily and provide usage changes.

• Develop sales and marketing strategies for products and services, including marketing calendars, promotions, campaigns, and events. Prepare holiday schedules and notify customers of delivery changes.

• Collaborate with the Area Sales Director or Key Account Managers on proposals and presentations, generating insights and pricing analysis. Prepare department reviews and presentations, including samples and notes.

• Facilitate forecasting processes to provide accurate forecasts that drive purchase order decisions by the branches, optimize future inventory levels, and maximize service levels to customers.

• Interact with customers, process pickup/credit slips, set new items, resolve billing issues, monitor A/R, provide resolutions to problems via multiple avenues of communications, upload weekly orders, and promote the use of Ecommerce platforms. Facilitate meetings, disseminate information, and ensure the execution of action items. Pull invoices/credit copies and track missing purchase orders and products

• High level of maturity and confidence necessary to interact with sophisticated internal and external clients

• Strong leadership and customer service skills with the ability to ensure that a high level of service and quality is maintained

• Product knowledge with clear technical understanding of services to be able to effectively communicate to customer

• Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines

• Outstanding attention to detail, flexibility and creativity

• Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization

• Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments

Requirements:

• Bachelor’s degree in business administration or related field.

• 3-5 years of relevant experience.

• Strong sales and operations knowledge.

• Proven ability to execute deliverables.

• Excellent analytical and communication skills.

• High emotional intelligence and teamwork.

• Knowledge of Bunzl operational areas is a plus.

• Strong project management and organizational skills.

• Detail-oriented and adaptable in fast-paced environments.

• Effective communicator at all levels.

• Discreet, proactive, and able to resolve issues urgently.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.