Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues . From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

How will you make an impact in this role?

This role is a part of the U.S. Consumer Proprietary Products, Rewards & Benefits (PPRB) organization, on the high performing Cash Back Product Management Team. The team is responsible for the development and management of product strategy, value propositions, marketing strategy, and P&L for the U.S. Consumer Cash Back portfolio, including Blue Cash Everyday, Blue Cash Preferred, and the legacy portfolio.

This Senior Analyst will play a critical role in core product management across the portfolio. They will monitor key metrics, develop customer and marketplace insights to guide decisions, manage run the business forums & responsibilities, and define product marketing strategies across the portfolio. This individual will be required to work cross-functionally across the core team and with key internal partners, including Marketing, Servicing, Finance, Analytics, Operational Excellence, Legal, and Compliance.

Key Responsibilities:

• Partner cross functionally (legal, compliance, servicing, finance, marketing, etc.) to understand risks, dependencies and opportunities for Blue Cash Everyday

• Develop a deep understanding of customer behaviors, segmentation, design targets and other marketing strategies across the entire portfolio

• Own updates to Cash Back portfolio marketing claims, terms, guidelines, and product content

• Own Cash Back creative marketing reviews for any cross-channel marketing updates

• Monitor & update key financial/marketing metrics for BCE with responsibility to communicate BCE portfolio results in monthly forum

• Lead monitoring & management of BCE CM sentiment, complaints, and issue management and reporting with a customer-first mindset to resolve escalations & improve CM experience

• Maintain pulse on competitive environment, maintain monthly competitive insights updates to share with broader team

• Manage and own budget for Cash Back Team budget lines

• Manage and own Cash Back product testing program

Minimum Qualifications

• Positive and proactive “roll-up your sleeves” mindset required

• Partnership: fantastic partner who is dependable and easy to work with

• Great communicator: ability to communicate a strategy clearly both orally and in written form

• Solution oriented: always comes to the table with recommendations for how to solve a problem

• Independent: proactive self-starter with the ability to work independently

• Customer First: ability to put yourself in the shoes of the customer and develop a communication strategy based on what is best for them

• Attention to detail: exceptional attention to detail and ability to manage large amounts of data

• Flexible: ability to change directions as needed

• Enthusiasm/curiosity for AI opportunities

• Background in end-to-end marketing execution and product management preferred

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26003562