Job Details

Description

You lead the way. We've got your back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is seeking a dynamic and detail-oriented Technology and/or Cybersecurity Compliance Manager to join the First Line of Defense (1LOD) Compliance Function. This position will contribute to overseeing regulatory change management for Enterprise Technology Services, ensuring that day-to-day business operations are compliant with regulatory standards and internal policies.

The role requires strong execution capability, a solid understanding of regulatory frameworks, and a collaborative mindset to support cross-functional compliance needs. The role holder will be dedicated to ensuring adherence to a complex array of global and domestic laws and regulations, industry standards, internal policies, and bridging the gap between technological advancement and regulatory imperatives. The ideal candidate will possess a deep understanding of cybersecurity & technology industry frameworks, banking & financial regulations, and risk management principles..

Key Responsibilities

Regulatory interpretation & implementation:

• Execute compliance risk identification, assessment, and mitigation processes within the 1LOD Compliance function.

• Partner with 2LOD Compliance and Legal teams for policy interpretation, regulatory developments, and incident response.

• Drive the regulatory change management efforts by evaluating applicability, conducting impact assessments, identifying potential gaps, coordinating with stakeholders, and implementing required changes.

Countermeasures & advisory:

• Advise on the design and implementation of controls to address emerging risks or regulatory updates.

• Monitor and test key compliance controls in collaboration with operations and risk partners.

• Maintain up-to-date compliance documentation, including policies, procedures, and control descriptions.

Assurance:

• Prepare and deliver compliance metrics and risk reporting for governance forums and senior leadership.

• Contribute to audit and exam readiness and support internal and external reviews.

Minimum Qualifications:

• 3 years of experience in technology and/or cybersecurity compliance, regulatory risk, or related control roles in financial services.

• Solid understanding of and experience with technology and cybersecurity regulatory and industry frameworks:

• Gramm-Leach-Bliley Act (GLBA)

• NYDFS Cybersecurity Regulation (23 NYCRR Part 500)

• FFIEC IT Handbooks (e.g., Development and Acquisition, Business Continuity, Outsourcing, Cybersecurity)

• OCC Bulletins and Consent Orders related to technology

• FRB guidance on technology risk management

• Global and domestic data privacy regulations (e.g., GDPR, CCPA, state-specific privacy laws)

• Operational Resilience frameworks (e.g., from FRB, OCC, FDIC, other supra-national and national regulatory bodies).

• NIST Cybersecurity Framework (CSF)

• ISO 27001/27002

• PCI DSS

• Experience in issue management, regulatory change implementation, or control enhancement.

Preferred Qualifications:

• Bachelor’s degree in computer science, cybersecurity, law, or related discipline.

• Compliance, technology or cybersecurity certifications (e.g., CRCM, CAMS, CCEP, CISSP, CISM, CISA, CRISC, CGEIT.).

• Familiarity with GRC tools (e.g., ServiceNow, Archer, OpenPages).

• Experience working in a centralized or business-aligned 1LOD Compliance or control team.

• Proven ability to collaborate across functions in a matrixed environment.

• Strong analytical and critical thinking skills

• Effective written and verbal communication

• Ability to manage multiple compliance workstreams simultaneously

• Strong attention to detail and organizational discipline

• Relationship-building and influence across business and risk stakeholders

• Judgment to escalate issues appropriately and guide remediation

Guardian

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-North Carolina-Charlotte

Schedule Full-time

Req ID: 25019117