Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The Global Digital Product Enablement team focuses on delivering product knowledge strategically across the organization and leading product operations across various digital payment and membership products/initiatives. The person in this role will be responsible for driving speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies/processes.

Responsibilities:

• Partner with Enablement team to drive the go-to-market strategy and develop the product operations for new and existing digital initiatives including:

• Assisting in end-to-end internal management for the launch of new products, features/functionality, and various membership pilots/experiences

• Serving as project manager across Amex Digital Labs teams (Product Enablement, Product Development, Business Development), while assisting Enablement team with managing stakeholders across American Express (e.g., Operational Excellence, Risk, Marketing and Servicing) teams to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)

• Developing project trackers/overview decks, maintaining ongoing project update meetings, and regularly communicating with partners regarding product strategy/value proposition and project updates/changes

• Anticipate project risks/issues proactively and ensure appropriate mitigation planning is in place to avoid compromising delivery

• Champion efforts to build and implement process improvement, develop toolkits/resources, and reengineer activities across Amex Digital Labs to help increase agility and speed to market

• Monitor ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches

Minimum Qualifications:

• Outstanding interpersonal, communication, collaboration and influencing skills with the ability to work with partners across different functions and with colleagues at all levels

• Strong skill in driving results against timelines, leading multiple priorities at once, and performing flawlessly

• Outstanding PowerPoint skills; proven track record in building presentations through convincing storytelling

• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions

• Exceptional organizational and program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development/engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.

• Self-starter that can excel in a dynamic environment by driving decision-making, operating under pressure, and adapting to frequent change

• Desire to learn consumer behavior and digital trends across categories and strong passion to want to work on initiatives within the evolving digital and mobile environment

• Bachelor's Degree required

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25011314