Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The Product Enablement team plays a pivotal role in supporting the development and control environment for digital products across Amex Digital Labs. They lead go-to-market implementation and product operations by working closely with the Product Development and Business Development teams within Digital Labs and operate as a critical advocate across cross-functional stakeholders for customer experience and risk mitigation by driving uplifts to our governance processes.

The successful Director candidate will lead a high-performing team and serve as the central business contact to lead operational product requirements to drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities:

• Guide the go-to-market implementation and product operations for new digital initiatives including:

• Lead end-to-end internal management for the global launches of new digital payment products

• Project manage across Amex Digital Labs teams (Product Enablement, Product Development, Business Development) and other key relevant partners (e.g., Operational Excellence / Control Management, Compliance, Legal, Information Security, Privacy Marketing, and Servicing) to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)

• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan

• Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates

• Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable

• Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions

• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery

• Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

• Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches

• Communicate with key stakeholders with regard to program strategy and direction, process uplifts, and policy changes

• Lead a high-performing team of B30 and B35 colleagues

Qualifications:

• Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions

• Experienced and inspiring people leader passionate about developing talent with a proven track record to lead people across varying skills and tenure

• Ability to drive results against timelines, prioritize, and execute flawlessly

• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions

• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.

• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change

• Excellent relationship-building with partners and across internal stakeholders

• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences

• Prior experience in articulating product functionality and demonstrating technical acumen a plus

• Bachelor's Degree required, MBA or PMO certification a plus

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25019712