Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express’ Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world.?

As our customers are changing the way they work and pay, we are evolving with them by developing flexible B2B payment constructs and automated payment solutions that seamlessly coordinate into customer ecosystems. The B2B Solutions team is focused on providing flexible and digital financing solutions, value propositions, and go to market plans that address all customer segments.? This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap prioritization and planning.

As such, the Director, B2B Product Strategy and Innovation, will shape the strategic vision for our next generation of B2B payment, partnering closely with teams across GCS and GMNS to deliver meaningful value to the Clients and suppliers across our B2B network. This role will lead a team of product managers to drive product strategy, competitive insights and impactful innovations.

Responsibilities:

• Identify and explore B2B trends and technologies to uncover innovation opportunities for AXP

• Develop and deploy test-and-learn strategies for AXP to evaluate potential innovations, including partnership strategies

• Lead competitive analyses of the evolving B2B landscape and synthesize key insights to inform product line strategies and development priorities.

• Democratize learnings to the broader B2B teams and stakeholders, including a colleague education and conference participation program

• Create holistic B2B product positioning – including competitive, targeting, and messaging analyses

• Work with Product and Marketing to ensure the value story messaging is consistent in materials across the product suite

• Partner across internal teams to define the strategy and objectives for ‘horizontal’ capabilities that serve the broader B2B Solutions product line (e.g., new product constructs, payment capabilities, etc.)

Minimum Qualifications

• Courageous thought leader with a track record of driving strategic roadmaps – from vision to detailed execution

• Extensive experience in Commercial Payments.Experience with B2B payments is preferred

• Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.

• Sharp commercial acumen and established track record of designing pragmatic/customer-centric strategies

• Prior experience in product management and/

• Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment

• Rigorous and data-centric leader – able to steer towards insight-based decision making

• Exceptional written and verbal communication skills with familiarity presenting to executive audiences

• Strong collaborator with the ability to navigate a complex stakeholder map and influence others

• Track record of outstanding people leadership skills and developing high performing teams

• Experience analyzing complex data and processes to find and drive innovative solutions

Preferred Qualifications

• Experience partnering with sales/business development organization is preferred

• MBA preferred

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 25005898