Job Details

Senior Manager-Digital Product Management

New York, NY, United States

Phoenix, AZ, United States

Job Description

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

This critical team is responsible for managing enterprise risks through the customer lifecycle and across all our global products. We develop industry-first data capabilities, build profitable decision-making frameworks, create machine learning-powered predictive models, and improve customer servicing strategies. This team has delivered industry-leading results year after year while enabling profitable growth and delivering a best-in-class customer experience.

The Risk Products & Data Strategy (RPDS) group is part of the Credit and Fraud Risk organization. RPDS defines and drives the transformation and modernization of risk management capabilities across the company’s technology platforms.

FOCUS

The Senior Manager of Product Management is responsible for leading the Product Management function within the larger Global Risk Products & Data Strategy (RPDS) team. This is a stakeholder facing role that partners with Credit Risk as well as Product and Marketing teams to define the long-term vision and roadmap to deliver best in class, next generation underwriting capabilities for Risk Decisions, support the annual planning as well as prioritization process for Program Increments, groom requirements with stakeholders and product teams across risk and enterprise agile release trains, track progress and provide transparency.

The Senior Manager will lead the implementation of innovative credit and fraud risk initiatives within the scaled agile framework. They use technical and strategic business knowledge to work with cross-functional teams in various domains across the company.

Responsibilities

KEY RESPONSIBILITIES:

Leads the creation of credit risk capabilities for consumer and commercial card & non-card portfolios for Next Generation Underwriting programs. Plays a central role in detailing the blueprint, and work in close partnership with Credit Risk, Fraud Risk, RPDS, American Express Technologies (AET), Enterprise Digital Data Solutions (EDDS), Marketing, and Global Service Network (GNS) teams, as well as external experts to arrive at the best design/solution and ensure globalized capabilities are enabled as part of Next Gen Underwriting enablement.

• Partners with risk, product, and acquisition stakeholders to define a clear medium to long term vision and the roadmap to achieve the same

• Influences business strategies and roadmaps by sharing content knowledge, expressing diverse points of view, challenging conventional thinking with principles and facts as appropriate

• Defines the business solution - global, standard, and flexible business capabilities that are well documented, meet compliance requirements and rapidly adapt to changing business needs

• Integrates external views in business solutions to give our capabilities long shelf life, and maintain competitive advantage

• Leads the quarterly prioritization process for Program Increments (PI), ensure requirements are fully groomed with stakeholders & product teams before the PI

• Acts with transparency using various channels of communication to speed up decision making, mitigate issues, promote healthy dialog, give/receive feedback, foster partnership across all levels of stakeholders

HIGH PERFORMANCE BEHAVIORS:

• Ability to facilitate focused discussions to gain consensus

• Ability to steer and deliver communications to all levels of leadership

• Ability to drive continuous improvement of the product management team

• Anticipates what’s around the corner and with dedication plans to mitigate those risks

• Customer focused, does what is right for the customer

• A change agent and willing to challenge status quo while helping to drive the necessary changes

• Own accountability for all quality aspects and metrics of product portfolio

• Knows when to raise decisions and when to make on-the-spot decisions

Qualifications

EDUCATION & EXPERIENCE:

• Deep knowledge of risk management processes and the associated data and technical systems supporting the customer lifecycle

• Resilience while managing multiple projects/priorities simultaneously, often under high pressure and tight timeframes to drive the enterprise agenda forward

• Elevated growth mindset with big picture thinking, lean startup approach, and personal agility

• Proven relationship, dynamic communication skills, effective influencer

• Experience in operating within the Scaled Agile Framework of technology development

• Deep and broad expertise in systems/capability development including data flows, database design

• Strong ability to think strategically to enable fundamental transformation

• Understanding of American Express on-boarding and customer management risk systems/processes is very desirable

• Minimum bachelor’s degree in computer information systems, management, or related fields

• 3+ year of experience in risk management or product management

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights (https://www.eeoc.gov/poster) ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007155

• Job Category Product

• Posting Date 05/11/2026, 03:04 PM

• Apply Before 05/25/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, US

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Product