Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Analyst, Onsite Marketing and Customer Journeys role is an exciting opportunity to join the Global Partnerships and Marketing (GPM) organization, focused on driving premium Card Member awareness and engagement with American Express Travel benefits and experiences.

This role will support the development and execution of onsite and integrated consumer marketing initiatives that bring Amex Travel’s exclusive access, differentiated value, and extraordinary service to life for our premium Card Members. The position will play a key role in maintaining and enhancing web content and customer journeys across proprietary channels, while also supporting broader brand marketing initiatives, including influencer marketing, and select public relations efforts.

The successful candidate will be a strong marketer with a passion for storytelling, digital experiences, and brand building. They will be highly organized, comfortable working across teams, and capable of collaborating and influencing partners both internally and externally, including Global Customer Experience, Corporate Affairs and Communications, and Global Advertising and Brand Management teams.

Key Responsibilities

• Own and update AmexTravel.com and related marketing landing pages, including copy changes, content refreshes, and coordination of compliance approvals

• Execute onsite marketing and customer journey initiatives across proprietary channels, including AmexTravel.com, Amex.com, and the Amex Travel Mobile App

• Partner with Digital Customer Experience, customer marketing, brand, technology, and governance teams to support content updates and journey enhancements

• Support integrated consumer marketing initiatives, including content development, social and influencer support,and public relations coordination

• Track competitive and industry activity to inform content updates and messaging support

• Collaborate with stakeholders across TLS Partnerships, Analytics, US Customer Marketing, Card Product and Marketing, Servicing, and GCO/LOBCO to support marketing execution

Preferred Qualifications

• 1–3 years of marketing or related experience, ideally with exposure to digital, content, or brand marketing

• Demonstrated interest in digital experiences, brand storytelling, and customer marketing

• Experience working collaboratively with cross-functional teams or agency partners

• An effective communicator and influencer, comfortable presenting to different levels of colleagues and leadership

• Strong organizational and time-management skills, with the ability to manage competing tasks, deadlines, and multiple stakeholders

• Bachelor’s Degree required

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001839