Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience.

Sr. Analyst Consumer Savings Product Management

The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.

The Senior Analyst, Savings Product Management, will be an essential part of the team responsible for ongoing management and evolution of our Savings HYSA and CD product customer experience, with a particular focus on supporting strategies to drive both adoption (acquisition) and sustained engagement. This is a highly cross-functional role, and this person will play a key role by collaborating with a diverse set of partner teams to impact how we market to customers and what is displayed throughout the end-to-end customer journey.

Key Responsibilities

• Partner cross-functionally to support the continued evolution of our customer acquisition and loyalty strategy, including development, management, and launch of key marketing campaigns, incentive offers, SEO strategy, and marketing capabilities

• Manage product toolkit, as well as product Claims and FAQs

• Maintain website content using OneCMS, the Enterprise content management system

• Support product research agenda, including deriving insights from external environment and competitive set

• Develop strong cross-functional relationships with key partners including Marketing, Product Development, Analytics, Legal, Risk & Compliance, Finance and Technology

• Oversee annual team budget, including ownership and maintenance of tracker document, monthly updates to leadership, and partnership with key collaborators to ensure timely processing of invoices

Minimum Qualifications

• Resourceful, positive “roll-up your sleeves” attitude with analytical and creative problem-solving approach

• Ability to project manage effectively in the face of ambiguity, multiple priorities, and a fast-paced environment

• Solution-oriented, strategic thinker with attention to detail

• Team player with strong interpersonal, leadership and influencing skills and the ability to work with partners across different functions and communicate with all levels of colleagues

• Intellectual curiosity around Banking and Fintech space

• 2-3 years of professional experience

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008137