Job Details

Machine Learning Engineer — Trust and Safety (Account Trust)

Austin, Texas, United States

Machine Learning and AI

Summary

Posted: Mar 21, 2025

Role Number: 200596133

The Trust and Safety group at Apple is responsible for ensuring that users of Apple’s services and products have genuine and safe experiences. Within Trust and Safety, our team ensures the protection of several systems, including Apple’s account creation flows and iMessage spam. The solutions we deploy help us keep Apple ecosystem safe, while mitigating constant attack by external actors.

We are seeking a machine learning engineer who will strive to turn huge amounts of data into actionable insights that improve safe customer experience. Successful candidates will have a demonstrated history of self-directed research and investigations spanning sophisticated, interdependent systems that led to novel insights directly impacting well-defined success metrics.

Description

Success in this role is defined by your ability to:
•Maintain a deep understanding of Apple's account types, services, and evolving protection systems.
•Simplify complex systems and communicate technical concepts to non-technical audiences.
•Analyze user behavior from diverse data sources, building narratives that explain fraudulent activity and attack methods.
•Build strong partnerships to close data gaps and mitigate attack vectors.
•Identify weaknesses, propose better fraud-fighting tools, and anticipate attacker adaptations.

This role requires exceptional collaboration across Data Science, Software Engineering, and Machine Learning Research.

You’ll work with partner teams to develop strategic, long-term fraud prevention solutions while continuously enhancing your software engineering and machine learning expertise.

Minimum Qualifications

• Proven experience in anti-fraud (or similar) with at least two complex investigations in incomplete data environments, demonstrating initiative and measurable impact.

• 3+ years of experience with big data tools (SQL, Spark, Splunk, Python, Jupyter Notebook).

• Familiarity with machine learning algorithms including classifiers, clustering algorithms, and anomaly detection

• Experience collaborating across engineering and non-engineering teams.

Preferred Qualifications

• Experience with Python, Scala, Java, or similar, including relevant libraries (e.g., scikit-learn, TensorFlow, PyTorch, Spark MLlib).

• 2+ years of industry software development experience using source control (e.g., Git).

• Hands-on experience implementing machine learning solutions (classifiers, clustering, anomaly detection).

• Advanced degree (MS/PhD) in a quantitative field (Computer Science, Statistics, Mathematics, Operations Research).

• Effective interpersonal, written, and verbal communication skills.

• Curiosity, integrity, and a passion for learning and enhancing the Apple customer experience.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.