Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.

This position will lead the enterprise enablement of GenAI solutions, platforms, and approach for Amex including Product, Program, Capabilties, and other related functions. It acts as a strategic partner and advisor in terms of technology, innovation, know-how, organizational technical core competency, product commercialization, and program execution. This role works closely with strategic product, technology and venture partners to define the needs being addressed for GenAI.

On any given day, you might:

• Operate a consultative GenAI client solutions practice responsible for identifying, harvesting, grooming, and enabling use cases across the company.

• Support the evolution of use cases who need product guidance, best practices, enablement support, and thought leadership.

• Scale and evolve our successful GenAI enablement layer with relevant capabilities, documentation, and support to power GenAI use cases across Amex.

• Elevate key priorities, opportunities, and challenges to leadership for strategic consideration and collaboration.

• Enforce performance transparency of pilots and use cases to ensure key metrics are being met and company resources are deployed most effectively.

• Partner across the organization to lead enablement requirements and processes in acquiring an in-depth understanding of the customer needs, and applying both strategic and tactical methods to stay on top of the evolving trends in the competitive landscape.

• Act as both a strategic problem solver and architect for the future technology and capability needs for GenAI at Amex.

• Build a diverse team by attracting and recruiting top talent.

• Drive continuous organizational and leadership development.

Also Critical to your Success

• A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.

Minimum Qualifications

• Bachelor's degree in Science, Technology, Engineering or other related fields.

• At least 10 years of project management, product management and/or leadership experience in technology roles.

• Proven track record building, launching and driving products through the lifecycle.

• Ability to bring innovative thinking coupled with practical execution to solve multi-dimensional issues.

• Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.

• Understands team dynamics and experienced at building teams that deliver results. Requires excellent written, interpersonal communication and presentation skills.

• Highly focused on meeting the needs of partners and customers.

• Experience in building and leading teams including talent acquisition and development

• Ability to influence leadership to adopt new ideas, products and/or approaches

• Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, scientific and diverse.

• Must have ability to read and understand complex contracts of the business, work with the legal and transaction teams and operate the R&D program in awareness of the foregoing.

Preferred Qualifications

• Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Executive

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25019287