Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

Role Overview

Reporting to the Vice President, Digital Product Transformation & Planning, the Director, Strategic Planning & Digital Product Operations will own strategic planning, portfolio management, and operating discipline for ECMX.

This role serves as the central integrator between the business, product and technology—ensuring that priorities, investments, capacity, and execution are aligned to business outcomes. The Director will help shift the organization toward value-stream and outcome-based ways of working, providing senior leadership with the insights and governance needed to make informed trade-off decisions.

Key Responsibilities

Strategic Planning & Portfolio Management

• Lead long-term strategic planning and roadmap development, ensuring alignment with business priorities

• Apply portfolio-level thinking to balance near-term delivery with long-term capability building

• Drive business modeling and investment trade-off decisions, including prioritization across initiatives, funding scenarios, and capacity constraints

• Translate org-wide vision, roadmaps, priorities into compelling narratives for executive presentations

Product Operations

• Build and lead a Product Operations Center of Excellence for ECMX

• Define, standardize, and continuously evolve:

• Product operating rhythms (intake, planning, PI alignment, delivery, retrospectives)

• Product artifacts and standards (PRDs, business cases, RCAs, metrics, experiment design)

• Enterprise tooling best practices (Jira, planning tools, documentation platforms)

• Establish clear ways of working that embed AI and automation into day-to-day product and marketing workflows

• Improve flow efficiency, predictability, and execution quality across teams

• Partner with the other ECMX Product VPs and leaders to establish predictable, repeatable ways of working by simplifying processes and eliminating non-value-added work.

Analytics, Insights & Decision Support

• Deliver actionable insights to senior leadership, translating data into implications for strategy, investment, and execution

• Lead scenario planning and trade-off analysis, surfacing risks, dependencies, and opportunity costs

• Shift performance measurement toward outcomes and business value, not just delivery milestones or budget tracking

Stakeholder & Cross-Functional Leadership

• Act as a strategic partner to Lines of Business, Product, and Technology leaders, influencing priorities and shaping enterprise capabilities

• Drive alignment across teams and domains around shared outcomes and value streams

• Facilitate complex discussions with senior leaders to build consensus and enable timely decision-making

• Lead or influence teams and forums to reinforce outcome-oriented thinking and operational discipline

Minimum Qualifications

• 8 years of experience in strategic planning, product operations, management consulting, or enterprise transformation

• Strong business acumen, including experience with technology investment planning, prioritization, and trade-off analysis

• Proven ability to influence without direct authority and lead cross-functional initiatives

• Exceptional communication skills, with the ability to synthesize complex information for executive audiences

• Functional level understanding of Marketing Technology and large-scale Enterprise technology implementations Preferred Qualifications

• Experience supporting large-scale digital, technology, or platform organizations

• Background in operating model transformation or value-stream-based software development

• Experience working in highly matrixed or regulated environments

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001694