Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As the Product Manager for User Enablement , you will serve as the bridge between product development and our end users, ensuring that every product launch is both technically sound and meaningful to customers.

You will own the voice of the customer throughout the product lifecycle, managing user acceptance testing (UAT) , coordinating launch readiness , and driving continuous improvement through data-informed feedback loops.

Working alongside Strategy and Product Development, you will:

• Champion customer empathy through user research, feedback collection, and engagement.

• Develop and execute UAT plans that ensure product readiness and a smooth launch experience.

• Partner with cross-functional teams such as engineering, design, marketing, and operations to translate product intent into measurable customer outcomes.

• Define and monitor launch success metrics and lead post-launch evaluations.

• Own the creation of enablement materials , including documentation, release notes, and dashboards that keep stakeholders aligned and informed.

• Serve as the connection point in the feedback loop , bringing actionable insights from users back into strategy and development for continuous improvement.

Minimum Qualifications:

• 5 years of experience in product management , customer success , or program enablement within a digital product or technology environment.

• Proven experience managing UAT , launch readiness , or go-to-market enablement activities for software products.

• Strong analytical mindset with the ability to translate feedback and usage data into actionable product improvements.

• Excellent communication and collaboration skills across product, design, and engineering teams.

• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, cross-functional setting.

• Experience with product documentation and stakeholder communications such as release notes, knowledge bases, and FAQs.

Preferred Qualifications:

• Experience in a customer-facing product management role or within SaaS or platform environments .

• Background in user research , customer experience , or design thinking methodologies.

• Familiarity with agile product delivery , UAT frameworks , and product analytics tools such as Amplitude or Mixpanel.

• Strong understanding of OKRs , roadmap management , and how enablement contributes to strategic outcomes.

• Experience leading feedback loop initiatives or customer advisory boards.

• Skilled at working with both technical and non-technical stakeholders to drive user adoption and satisfaction.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25022458