Job Details

EPM Manager, Carrier Services - Retail Engineering

Austin, Texas, United States

Corporate Functions

Summary

Posted: Apr 11, 2025

Weekly Hours: 40

Role Number: 200597964

Imagine what you could do here! At Apple phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish!

The people at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. Apple is where individual creativities gather together, contributing to the values that lead to extraordinary work. Every new product we build, service we create, or Apple Store experience we deliver, is the result of us making each other's ideas stronger.

We are a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in the best user friendly efficient way. Apple is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it.

Description

The Carrier Services team is the server engineering team focused on integrating Apple Retail Stores and Online with the wireless carriers for seamless iPhone provisioning and activation. Utilizing the latest technologies including gRPC, Spring Reactor, Cassandra and Kafka, we seek to provide a highly-scalable platform for our clients.

We are looking for a manager with a strong foundation in engineering project management. In this role, you will drive development of key initiatives, including new wireless carrier integrations and expansion of existing integrations, as well as drive internal priorities. You have a proven ability to solve problems, an interest in continuously learning and digging deep into the domain when necessary.

This person will manage the day to day management of project management teams, including hiring, coaching, and performance management. We are looking for someone to manage cross-functional projects by providing project leadership and daily management through end-to-end project lifecycle for all assigned projects. In addition, they will oversee all aspects of project information including timelines, resource allocation, scope, and definition.

Other Responsibilities Include:
- Manage cross-functional business and operational requirements and expectations with realistic project plans.
- Proactively troubleshoot and resolve cross-functional and business issues.
- Assist management in assessing and prioritizing projects.
- Build a strong relationship with cross-functional internal and external organizations. Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions.
- Initiate continuous process improvements to simplify, streamline and enhance maintenance of documentation, release cycles and trouble tickets.

Minimum Qualifications

• Experience hiring Engineering Project Managers

• Experience leading engineering projects

• Experience with the Software Development Lifecycle

Preferred Qualifications

• Proficient in collaboration tools like Quip, Confluence, Jira, Slack

• Proven ability to work effectively with multiple stakeholders across a variety of business units

• Ability to lead, take action and provide goal-oriented direction in the face of ambiguity

• Outstanding verbal and written communication and presentation skills

• Experience in High Tech or Retail industry

• Experience working with 3rd parties

• Strong analytical capability and problem solving skills with attention to detail

• Strong negotiation skills with the ability to influence without direct authority

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.