Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Role Summary

The Manager, Digital Product Management role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We are seeking a thought leader and problem solver who can blend business strategy, technology, data, and industry best practices — sweating the details to deliver effective, technology-led solutions that improve our customers’ digital experiences.

Prospect acquisition through digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Acquisition Products & Platforms team focused on Consumer acquisition, you will help evolve a world-class web application that supports the Consumer business and fuels business growth.

In this role, you will be responsible for prioritizing, defining, and launching experiments that optimize conversion, while also helping build the underlying capabilities that enable rapid experimentation and a strong test-and-learn culture. The day-to-day includes close collaboration across UX and Design, feature and epic definition, backlog prioritization, translation of features into user stories for engineering, and Agile delivery.

This role will also play an important part in advancing our ways of working by using rapid prototyping and Generative AI (GenAI) tooling to accelerate ideation, insight synthesis, journey design, experimentation, and delivery — while ensuring solutions are scalable, responsible, and aligned with legal, compliance, risk, and privacy standards.

Being part of the product team means cultivating strong partnerships across Marketing , who translate business needs into site direction and manage day-to-day operations, content, and offer strategy; Engineering , who develop and launch the features; Analytics , who provide reporting and custom analysis on tests and site performance; and UX , who design the experience.

What You’ll Do

• Own the end-to-end strategy, development, and execution of new and emerging digital products, services, and technology platforms using a user-centered design approach.

• Prioritize, define, and launch experiments that improve acquisition conversion and optimize customer experiences across digital channels.

• Build and enhance the capabilities, frameworks, and operating model that enable rapid experimentation, continuous optimization, and scalable test-and-learn practices.

• Create and manage initiatives from concept through production, engaging the necessary teams to shape rich, intuitive, and effective customer experiences.

• Serve as a passionate advocate for the customer by grounding decisions in data and partnering with customer research teams to incorporate user insights throughout the product lifecycle.

• Lead Agile product development processes across Lean, SAFe, and Kanban methodologies, including writing user stories, defining acceptance criteria and support documentation, and partnering on usability testing.

• Leverage data-driven insights, customer feedback, and performance metrics to inform product decisions, prioritization, and roadmap planning.

• Stay current on market trends, competitor experiences, emerging technologies, and evolving customer expectations to identify new opportunities.

• Use GenAI tooling to accelerate product discovery, hypothesis generation, content and experience iteration, rapid prototyping, documentation, and insight synthesis across the product lifecycle.

• Advance team ways of working by embedding AI-assisted workflows, rapid prototyping practices, reusable experimentation patterns, and lean product methods that improve speed to learn, decision quality, and delivery efficiency.

• Partner closely with Engineering, Design, Analytics, Marketing, Legal, Compliance, and Risk to bring ideas to market responsibly and effectively.

• Influence a wide range of cross-functional stakeholders and align teams around customer needs, business goals, and measurable outcomes.

• Develop a strong understanding of how the business operates and where digital products, emerging technologies, and new capabilities can unlock value.

• Mentor and guide junior team members, while challenging the status quo and helping the team adopt more innovative and effective ways of working.

Minimum Qualifications

We have the know-how, creative platform, and global reach to make nearly any idea a reality. Do these describe you?

• 5 years of relevant experience in digital marketing, digital product management, experimentation, or data analysis, or an equivalent combination of education and experience.

• Passion for end-to-end customer experience, innovation, and user-centered design.

• Demonstrated interest in digital products and technology, with the ability to collaborate effectively with technical partners.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Ability to balance strategic thinking with executional detail and navigate across a broad stakeholder group.

• Strong analytical, problem-solving, and quantitative skills.

• Willingness to take thoughtful risks, experiment, and bring fresh perspectives to complex problems.

• Excellent written and verbal communication skills.

• Experience driving medium- to large-scale capability initiatives, or serving as a product owner responsible for developing and continuously optimizing customer-facing features.

• Proven ability to influence teams through innovative ideas, challenge the status quo, and drive meaningful improvements.

• Curiosity about emerging technologies, including GenAI , and an ability to apply new tools responsibly to improve discovery, prototyping, and delivery.

Preferred Additional / Desired Skills

• Digital marketing experience, mobile or web application experience, or experience building digital experiences and customer journeys with creative or third-party agencies.

• Strong familiarity with UX/UI principles, usability testing, and responsive web design.

• Experience working in an Agile product ownership role and strong familiarity with Agile delivery methodologies.

• Knowledge of digital conversion optimization and the acquisition process within payments, credit card, or related financial services businesses.

• Experience using reporting and analytical applications such as Adobe Analytics, ContentSquare, or Dynatrace .

• Familiarity with GenAI tools and AI-enabled workflows to accelerate ideation, rapid prototyping, insight synthesis, content iteration, backlog creation, or team productivity.

• Understanding of responsible AI practices, including human-in-the-loop review, quality evaluation, and operating within legal, privacy, compliance, and risk guardrails.

• Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or a related field, or equivalent relevant experience.

• Nice-to-have experience with:

• JIRA (or similar)

• Confluence (or similar)

• Programming experience in HTML/CSS/JavaScript or another language

• Familiarity with front-end web frameworks such as React, Angular, or Next.js

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26004742