Job Details

Director-Digital Product Mgmt

Phoenix, AZ, United States(Hybrid)

Job Description

How will you make an impact in this role?

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel, and expense management solutions.

At Enterprise Digital we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.

We are looking for a Director of Digital Product to lead our platform product capabilities, which power the user shopping and onboarding experience globally.

As the Director of Digital Product, you will have the opportunity to define the platform vision and make a direct contribution to the success of our company. You will lead a team of Digital Product Managers and Associate Product Owners, co-creating with high performing teams across marketing, engineering, design, analytics, and other product disciplines. You will have a real passion for using scientific methods and technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

You will be responsible for identifying opportunities, defining and launching features, as well as implementing capabilities tied to a multi-year roadmap.

Responsibilities

You will:

• Co-create the Digital Acquisition platform product vision, strategy, roadmap, and growth opportunities for Consumer, Commercial and Banking product offerings

• Lead a team of Platform Product Managers & Product Owners, inspiring and motivating to performance excellence

• Lead with a strong operational and risk management mindset to ensure risk management protocols design, implementation, testing & enhancements

• Own and maintain reusable components and design patterns used across the platforms/shared services

• Own and evolve core APIs and services that support multiple journeys and channels.

• Define and govern standards, contracts, and guidelines for platform usage.

• Partner closely with journey teams to productize proven experiments into scalable, robust capabilities

• Leverage quantitative and qualitative data to drive informed decisions, prioritization and experimentation strategy

• Develop a deep understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas

• Continuously engage with partners and stakeholders to maintain an always-on iterative feature roadmap, including transparency, regular ceremonies

• Drive Platform objectives with a clear backlog and roadmap tied to:

• Adoption and reuse metrics (e.g., number of journeys using shared components).

• Reliability and performance (SLAs, error rates).

• Speed-to-market enablement (cycle time to spin up new journeys using existing building blocks).

Qualifications

Minimum Qualifications:

• 10+ years of experience in digital product management across platform strategy and execution

• Proven ability to define vision and lead teams to deliver at scale

• Strong experience leading software development and cross-functional teams

• Demonstrated ability to influence senior stakeholders and drive alignment

• Strong analytical mindset with a focus on data-driven decision-making

• Excellent communication and leadership skills

• Ability to operate in fast-paced, ambiguous environments

Preferred Qualifications:

• Experience building and scaling global platform products

• Strong understanding of platform architecture, APIs, and reusable services

• Experience working with distributed, cross-functional teams

• MBA or quantitative background preferred

Required Skills:

• Deep expertise in Agile methodologies and product development practices

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these Positions

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights (https://www.eeoc.gov/poster) ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007358

• Job Category Product

• Posting Date 05/12/2026, 04:46 PM

• Apply Before 05/19/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $144250 - $256250 annually + bonus + equity (if applicable) + benefits

• Career Area Product