Job Details

Weekly Hours: 40

Role Number: 200633112-0157

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels.

We are looking for a dynamic and entrepreneurial eCommerce Specialist to help execute Apple’s digital CX initiatives across worldwide channels and partner platforms. This role will be instrumental in shaping and driving our Digital Channel strategy across WW Channel partners using digital merchandising skills, data analytics and a customer-first approach.

The ideal candidate is proactive, data-driven and passionate about eCommerce, with the ability to navigate a fast-paced and evolving environment.

Description

In this role, you will:

Own the CX in digital channels and Drive sales growth and elevate program performance across WW digital partners
Create and execute digital merchandizing strategies that maximize visibility, traffic, and conversion across key online storefronts.
Leverage web analytics and insights to identify optimization opportunities, enhance customer engagement, and support strategic decision-making.
Activate global marketing and promotional programs and collaborate with Marcom, Channel Sales, and regional CSO teams to ensure best-in-class execution and localization.
Align cross-functional priorities by partnering with Sales, Finance, and Operations to ensure eCommerce initiatives are fully supported and integrated with broader business goals
Execute the global CX roadmap, supporting initiatives including A/B testing, UX enhancements, and new capability rollouts
Lead cross-functional alignment to deliver unified, premium digital experiences consistent with Apple’s brand values.
Drive engagement within Apple’s internal digital community by sharing updates, highlighting success stories, developing global playbooks, and fostering collaboration across regions.

Minimum Qualifications

• Typically requires a minimum 8+ years of experience in eCommerce, CX, or Digital Merchandising; ideally across carrier, multi-brand, or marketplace partners.

• Proven ability to translate data and insights into actionable improvements that drive measurable impact.

• Strong understanding of online merchandising, traffic drivers, and digital conversion levers.

• Excellent organizational and project management skills to manage multiple global workstreams simultaneously

• Proficient in Keynote/PowerPoint and Excel/Numbers

• Bachelor’s degree

Preferred Qualifications

• Passionate about digital transformation, customer experience, and continuous improvement.

• Excellent communicator with a collaborative mindset and global perspective.

• Master’s degree with a concentration in Business, Marketing, or related field preferred.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .