Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.    The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.

ABOUT THE ROLE: Senior Manager, Venue Growth Marketing

We are seeking a strategic, data-driven, and execution-focused Senior Manager, Venue Growth Marketing to drive inbound marketing programs that accelerate restaurant and hospitality venue acquisition across Resy and Tock within the American Express Global Dining Network. Reporting to the Director of Venue Growth Marketing, this role serves as a critical bridge between strategy and execution — owning day-to-day program management, channel optimization, testing, and performance insights that fuel top-of-funnel pipeline growth.

This person will lead cross-functional initiatives across Sales, Brand, Product Marketing, Analytics, Operations, and Creative to execute high-impact marketing programs that deliver qualified leads, improve conversion outcomes, and enhance overall funnel efficiency. The ideal candidate combines strong analytical and project management skills with hands-on growth marketing experience and an enthusiasm for partnering closely with Sales and Marketing teams in a fast-paced environment.

Key Responsibilities

• Execute and optimize inbound acquisition programs across referral, content, email, partnerships, and events to grow qualified venue leads, in partnership with Growth Marketing team.

• Improve digital touch points and lead nurture programs that drive stronger engagement, education, and conversion throughout the funnel.

• Develop and run test-and-learn initiatives across creative, messaging, and channel tactics to enhance performance and efficiency.

• Partner with Sales, Analytics, Ops, Brand, and Creative teams to align on lead quality, develop campaign assets, and ensure accurate tracking and attribution.

• Create briefs, recaps, and performance summaries that communicate outcomes, learnings, and recommendations to stakeholders.

• Mentor and support junior team members—including one direct report—fostering a culture of curiosity, rigor, and continuous improvement.

Qualifications

• 5–7 years of experience in growth, acquisition, or performance marketing, ideally within B2B, SaaS, marketplace, or hospitality technology environments.

• Hands-on experience executing and optimizing inbound or organic acquisition programs (content, SEO, referral, CRM/email, partnerships, or similar).

• Strong analytical skills with experience using CRM tools (HubSpot, SalesForce)

• Demonstrated ability to translate insights into clear recommendations

• Experience collaborating closely with Sales to deliver qualified pipeline and improve lead processes.

• Excellent project management and organizational skills; comfortable orchestrating multiple concurrent campaigns and stakeholders.

• Experience leading junior team members in providing feedback and support.

• Attention to detail, strong communication, and the ability to influence partners

• A passion for the restaurant and hospitality industry and the role marketing plays in helping operators adopt and implement technology.

You’ll Thrive in This Role If You:

• Are energized by solving problems with data, experimentation, and creative thinking.

• Love full-funnel marketing and enjoy optimizing both programs and processes.

• Enjoy ownership — taking strategies from concept to execution to measurement.

• Excel at collaborating across Sales, Product, Brand, and Marketing teams.

• Enjoy supporting, coaching, and developing junior marketing talent, and foster a collaborative working environment

• Are excited to help shape operational discipline in a growing function.

• Care deeply about the restaurant and hospitality ecosystem and want to support venue success on Resy and Tock.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Illinois-Chicago

Schedule Full-time

Req ID: 25022702