Job Details

Systems Engineer, Retail Technology

Sunnyvale, California, United States

Corporate Functions

Summary

Posted: Apr 16, 2025

Role Number: 200599954

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!

We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Retail Technology Engineering team designs, develops and deploys apps and digital experiences that shape the future of Apple Retail stores globally. You'll be a part of a dynamic team of full stack engineers, who work in partnership with various cross-functional Apple teams, to deliver innovative, scalable solutions to tens of thousands of Apple devices across 500+ stores world wide. If you're self-motivated, passionate about building impactful products and mastering new technologies, this is your opportunity to thrive.

Description

We’re seeking a talented systems engineer, who will ensure quality, curated, digital content is produced and delivered on time for Apple stores. This work will be achieved in collaboration with Apple Retail, WWPM, Software Engineering and IS&T organizations. Successful candidates are humble, curious, creative, tenacious, organized, have clarity of thought and can lead through ambiguity

Understand and implement the end to end demo content creation and production process, including scripting, working in command line / Python for automation, device flashing, as well as maintain technical documentation

Provide clear technical feedback & requirements for tooling improvements, enhancements and roadmap development to cross-functional engineering teams by testing, root cause analysis, bug triage.

Engineer and implement prototypes and automation to help validate ideas for demo experiences, as well as to increase efficiency

Drive the planning cycle, as well as the content curation, procurement and standardization process to ensure Plan of Record (POR) for all demo releases are clear. Plan and execute seamlessly against this POR

Minimum Qualifications

• Bachelor's degree in CS or equivalent

• 2+ years of engineering experience related to feature development, testing, automation, device management as well as systems integration, including leveraging AI for automation and data-driven decisioning

• Demonstrated proficiency with device configuration, management, flashing and troubleshooting (e.g. bricked devices) for factory and production builds, including OTA updates to consumer devices

• Scripting with Bash/Python to build automation tools, diagnostics, testing and CLI tools

• Experience designing, developing and implementing demo experiences for consumer devices

Preferred Qualifications

• Familiarity with Swift or Apple operating systems

• Experience aligning multiple cross-functional stakeholders

• Familiarity with CI/CD methodologies and Git workflows

• Familiarity with NPI (new production introduction) events

• Demonstrates Apple's values of inclusion and diversity in daily activities

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $121,900 and $214,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.