Job Details

AIML - AIML Triage and Diagnostic Tooling Engineer, AIML Integration and Delivery

Santa Clara, California, United States

Software and Services

Summary

Posted: May 12, 2025

Role Number: 200604469

Do you bring passion, curiosity and dedication to your job? If so, we are looking for individuals like you! The AIML Asset Delivery team is responsible for building, packaging, publishing and downloading ML models for Apple devices to enable Apple Intelligence features (Summarization, Clean Up in Photos, Genmoji etc), Siri on device, and Dictation. We work across all OS platforms, including iOS, macOS, tvOS, watchOS, visionOS.

As a triage and diagnostic tooling engineer for the AIML Asset Delivery team, you will be working in a dynamic engineering environment, facing exciting new challenges daily. You will work to understand and characterize incoming bugs and improve tooling to help with this process.

Help Apple ensure an excellent customer experience when we ship new software updates and new devices!

Description

Your triage work will focus on aspects of the over-the-air delivery of system assets and you will analyze incoming bugs, root cause the issue based on past reports or assign to appropriate teams or engineers for further investigation. You will leverage your strong communication skills to surface the most critical issues quickly.

You will also enhance and/or develop triage methods and tools to help streamline the process.

Successful candidates will have strong and methodical debugging and problem-solving skills, deep curiosity, attention to detail, and strong communication and interpersonal skills. You have experience with macOS/iOS, and often help others with their devices.

Minimum Qualifications

• Excellent problem solving skills

• Strong communication skills with engineers, project managers, QA, escalating when needed

• Eager to learn, not shy about asking questions

• Experience triaging system level issues and analyzing system logs

• Curiosity and perseverance to track problems through many layers of the software stack

• Excited about using your skills to improve tools, write new scripts, and recommend process improvements to help improve root cause identification

• Experience with bug reporting tools

• Comfortable working in Terminal/Unix shell

• Scripting/coding experience(Ability to write/modify shell scripts, Familiarity with regular expressions, Experience with python, Experience with Git/Source Control)

Preferred Qualifications

• Exposure to ObjC/Swift

• Familiarity with Apple’s software update processes

• Awareness of over-the-air updates and the related challenges

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $214,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.