Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’ Global Financial Crimes Compliance (GFCC) organization implements and supports the enterprise Anti-Money Laundering (AML), Sanctions, and Anti-Corruption compliance programs, among other anti-financial crime deliverables. Within GFCC, the Procedures, Guidance, and Training (PGT) team is tasked with, among other things, a key objective of providing GFCC colleagues with adequate training to successfully carry out their day-to-day responsibilities. More specifically, PGT collaborates on, develops, manages, hosts, and delivers a wide variety of trainings across the anti-financial crime spectrum and throughout the pillars of the GFCC program, and aligns with key GFCC, first line, and other stakeholders on training-related proposals and impacts. Furthermore, PGT owns the GFCC Training standard and will be responsible for ensuring affected teams and colleagues adhere to that standard once it is released.

How will you make an impact in this role?

This role will serve as a Compliance Training Manager on the PGT team, supporting a variety of training functions across GFCC, including, but not limited to, those related to PGT’s responsibilities noted above, as well as certain processes within the first line of defense. The successful candidate will report to the Director of the PGT team.

The successful candidate will be responsible for:

• Assisting the PGT Director with overseeing the GFCC Training standard and helping to ensure that all affected teams and colleagues are adequately applying the GFCC Training standard within their respective workflows.

• Managing the planning, preparation, facilitation, and overall execution of the GFCC training program, including managing PGT training analysts and guiding them to successfully execute on all training-related deliverables.

• Maintaining, updating, and enhancing training materials, including PowerPoint decks, web-based (eLearning) training modules, and training exercises.

• Coordinating, delivering if needed, and evaluating instructor-led trainings.

• Proactively identifying and implementing improvements to training strategies within the GFCC training program.

• Maintaining day-to-day training operations and coming up with solutions to training-related issues, deliverables, and requests.

• Serving as a resource for GFCC colleagues and partners by supporting continued learning, providing valuable feedback, and working with various stakeholders to strategize and optimize efficiency solutions.

• Designing and administering training resources using available internal and external tools and capabilities.

• Helping gather materials in support of audit and exam training-related requests.

• Ensuring training deliverables adhere to legal and regulatory standards and are carried out within the GFCC Training standard framework.

• Collaborating and aligning with PGT members on the above responsibilities and other PGT-driven tasks.

Minimum Qualifications:

• 3 years of experience in any of the following areas: Training, AML compliance, law enforcement, general compliance, audit, complex investigations, and/or legal.

• Experience with creating and delivering training, coupled with a strong drive to develop and coach GFCC and first line colleagues.

• Ability to organize data and conduct data analysis with an eye toward creating meaningful learning solutions.

• A passion and drive for proactively identifying and implementing improvements to training strategy and the GFCC training program.

• Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective collaboration and communication skills, including working with multiple stakeholders on a single project.

• Knowledge of criminal typologies associated with financial products and services.

• Understanding of AML-related laws and regulations and other guidance.

• Ability to identify and escalate issues and offer thoughtful solutions to complicated matters.

• Ability to manage multiple projects simultaneously.

• Excellent presenting, writing, and editing skills.

• High level of professionalism, self-motivation, flexibility, and sense of urgency.

Preferred Qualifications:

• Bachelor’s/University or advanced degree preferred

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Compliance

Primary Location: US-Arizona-Phoenix

Other Locations: US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25012182