Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day

GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost

Strategic Priorities:

• Portfolio: Best buildings in the best places at the most competitive costs

• Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand

• Hospitality: Frictionless experiences for colleagues across moments that matter

• Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

The Executive Concierge will be the first point of contact for our Executive Level floors. This individual will represent the company with the utmost professionalism, delivering elevated guest experiences for our Executive Committee, Board of Directors, and some of the most influential leaders and stakeholders within our ecosystem, ensuring that every detail reflects the Amex culture. The ideal candidate will be polished and professional, possess exceptional communication skills, a poised demeanor, with a hospitality-driven mindset.

• Deliver a Seamless Executive & Guest Experience

The Executive Concierge serves as the primary host and point of contact for Executive Leaders, Board Members, and guests, setting the standard for professionalism and hospitality on the Executive Level floors. Every interaction is managed with discretion, polish, and a deep commitment to excellence, reinforcing both the organization’s values and its reputation at the highest levels. With an anticipatory, concierge-driven approach, the Executive Concierge curates a seamless and personalized guest journey, ensuring that from arrival to departure, each experience is effortless, memorable, and reflective of the prestige of our brand.

• Orchestrate Executive Floor Operations

The Executive Concierge oversees the day-to-day readiness of executive-level spaces, including reception areas, conference rooms, and lounges, ensuring that each environment consistently reflects the organization’s standards of excellence. Working cross-functionally with Workplace Experience, Security, Facilities, and IT, this role orchestrates flawless service delivery and seamless operations across the Executive Level. By coordinating meeting and event logistics with precision and polish, the Executive Concierge creates a brand-aligned environment that is both functional and distinguished, while always elevating the experience.

• Act as a Workplace Experience Ambassador

The Executive Concierge represents the company’s values and culture by delivering elevated service and thoughtful engagement with every interaction. This role actively captures and shares executive and guest feedback to drive continuous improvement in the workplace experience, ensuring that services evolve to meet the highest standards of excellence.

• Deliver a Seamless Executive & Guest Experience

Maintain a refined and welcoming environment across all executive-facing touchpoints, reinforcing the organization’s culture and brand through polished presentation and service.

Serve as the primary host and point of contact ensuring every interaction reflects professionalism, discretion, and the highest standards of hospitality.

Anticipate and respond to executive and guest needs by delivering a concierge-caliber service journey that is seamless, personalized, and aligned with the company’s reputation for excellence

• Orchestrate Executive Floor Operations

Oversee the day-to-day readiness of executive-level spaces, including reception areas, conference rooms, and lounges, ensuring they consistently reflect organizational standards of excellence.

Partner with Workplace Experience, Security, Facilities, and IT teams to deliver seamless, cross-functional support that sustains flawless operations on the Executive Level.

Coordinate with EA, DA and VPAs to execute event logistics with precision and polish, ensuring spaces, services, and experiences remain consistently professional, and brand aligned.

• Act as a Workplace Experience Ambassador

Create a welcoming environment on the Executive Floors by fostering positive interactions that reflect the Amex’s culture and Blue Box Values.

Capture and share executive and guest feedback to drive continuous improvement in workplace experience services, ensuring evolving needs are consistently met with excellence

Required Qualifications:

• High school diploma or equivalent required.

• Bach elor’s degree in hospitality, Business Administration, Communications, or a related field strongly preferred.

• Minimum of 5 years’ experience as an executive-level receptionist, concierge, or in a high-touch hospitality role.

• Experience in a corporate or luxury hotel environment is strongly preferred.

• Experience in working within strict security protocols is strongly preferred.

• Exceptional interpersonal and communication skills (verbal and written), with a polished and professional presence.

• Corporate real estate operations and/or security protocols preferred but not required.

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Qualifications

Salary Range: $24.05 to $48.10 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Real Estate

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25018334