Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an exciting opportunity to be a key contributing member of the Colleague Services (CS) organization within the Colleague Experience Group (CEG). This role will report to the Manager, Retirement Servicing and have a broad range of responsibilities for the servicing and operational aspects of the US health, welfare and retirement benefits programs, including 401(k), defined benefit and nonqualified plans. This includes business as usual processes as well as projects.

This is a fast paced, high-pressure environment and flawless execution is expected. Seeking an experienced service-minded professional. Flexibility and adaptability are critical attributes as business priorities can quickly change.

Primary responsibilities:

• Support ongoing administration of retirement and health/welfare plan processes, including review and validation of statements, contributions, eligibility, ongoing enrollments, nonqualified distributions, service crediting, vendor files, Work Life programs, etc.

• Provide support for timely compliance with regulations and quality standards, including annual audits, Form 5500, Summary Plan Descriptions, non-discrimination testing, proxy, and internal control/compliance processes

• Support annual and ad hoc projects, including annual enrollments for benefits and nonqualified deferred compensation, mergers and acquisitions events, etc.

• Research and respond to inquiries, escalations and issues from colleagues and business partners

• Process and track vendor invoices and payments

• Oversee vendor partners to ensure service quality standards and operational SLAs are met

• Collaborate with key stakeholders, including Colleague Total Rewards and Well-being (CTRW), Payroll, Legal, and Finance

• Maintain standard operating procedures (SOPs) and desk instructions

• Manage reporting and data analytics requests

• Project management and execution of key business priorities and initiatives

• Evaluate and implement process improvements

Qualifications and skills required:

• Bachelor’s degree or equivalent relevant experience

• Minimum of three years’ experience in HR operations/servicing and/or benefits administration/operations or related role

• Proven ability to work on complex projects and tasks independently, and partner with cross-functional teams and manage stakeholder (internal and external) expectations

• Excellent customer service and problem-solving skills in a fast-paced environment

• Strong oral and written communications skills

• Ability to identify process improvements needed to enhance colleague experience and operational efficiency

• High attention to detail and excellence in execution

• Enthusiastic self-starter attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative

• Working knowledge of business applications (e.g., Microsoft Office products, Salesforce, etc.) is helpful

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Human Resources

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017147