Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a highly organized and strategic Manager of Audit and Regulatory Coordination to join our Cyber Readiness team. This role is critical in ensuring our cybersecurity operations and incident response program functions align with internal audit requirements, external regulatory expectations, and industry best practices. The ideal candidate will serve as the primary liaison between all cyber operations teams, internal audit, compliance, and external regulators, ensuring timely and accurate responses to daily audit requests, strong communication across all stakeholders, detailed documentation management, and remediation tracking.

Key Responsibilities:

Audit & Regulatory Engagement:

• Act as the central point of contact for all audit and regulatory inquiries related to cybersecurity incidents and response processes.

• Coordinate responses to internal and external audits, regulatory exams, and third-party assessments.

• Ensure timely delivery of documentation, evidence, and responses to findings or requests.

Governance & Documentation:

• Maintain and continuously improve documentation related to incident response policies, procedures, and playbooks.

• Ensure alignment with global regulatory frameworks such as DORA, OSFI E-21, FFIEC, NIST CSF, and others.

• Track and report on remediation efforts and control improvements stemming from audit and regulatory findings.

Leadership & Management:

• Help oversee and indirectly manage a small team of specialists in audit responses to fulfill daily operations and provide quality assurance support.

• Provide leadership direction and development support for colleagues on the team and coordinate with other leaders within the Cyber Readiness team and across other cybersecurity operations groups.

Cross-Functional Collaboration:

• Partner with Legal, Compliance, Risk, Privacy and Technology teams to ensure consistent messaging and alignment on regulatory matters.

• Support the development of group management-level reporting and senior executive materials related to audit activities for incident response readiness and compliance.

Continuous Improvement:

• Monitor changes in the regulatory landscape and proactively assess their impact on incident response operations.

• Lead initiatives to enhance audit readiness and regulatory compliance posture

Minimum Qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, or related field And/ OR equivalent experience.

• 5-7 years of experience in cybersecurity, audit, compliance, or risk management within a large enterprise.

• Strong understanding of cybersecurity incident response frameworks and regulatory requirements (e.g., DORA, OSFI, FFIEC, NYDFS, GDPR).

• Strong familiarity with GRC tools (e.g., Archer, ServiceNow GRC).

• Experience managing audits and regulatory exams in a highly regulated industry.

• Excellent communication, project management, and stakeholder engagement skills.

• Preferred Qualifications

• Relevant domain certifications (e.g., CRISC, CRCM, CGRC, CISM) are a plus.

• GRC-related experience in a global financial services or Fortune 100 environment.

• Prior people management experience helping manage small teams (1-3 people).

• Strong desire to focus on automation and using technology to automate manual auditing processes.

• Ability to translate technical concepts into business language for executive audiences.

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-Georgia-Atlanta, US-New York-New York, US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25011759