Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide best-in-class customer experience and create a culture of doing it the right way.

The Director - Sales Processes and Controls will focus on development and oversight of internal control for critical business functions across the US Small and Medium Enterprises (US SME). This team will be a key thought partner to the US SME leadership team on cross-channel workstreams, including owning the Rules of Engagement, designing Outlier Strategy, Defining Consequence Management Strategy and Exception management framework. The Director will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness & Governance, Control Management, US SME Sales Enablement Performance & Insights and Signings Governance, Marketing, Product and other supporting teams.

The ideal candidate would be one familiar with the risk associated with the sales and account development organizations and can maintain the right balance between enabling our sales and account development colleague while maintaining the right control and compliance environment. The role requires thought leadership, critical thinking, communication, and organizational skills, and a proven record of leading initiatives from inception to successful execution.

Responsibilities include:

• Lead, mentor, and build a smart working, highly engaged team with diverse talent who is tasked to identify risk and establish mitigating controls while embedding a culture of compliance into everything they do

• Establish and enhance governance frameworks that promote strong controls, operational integrity, and accountability

• Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations

• Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes

• Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities

• Serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners

Required Qualifications:

• This is a hybrid role with the candidate expected to work from office 3 days a week

• Bachelor's Degree or equivalent experience in Business, Risk Management, Communications or related field

• 5 years of experience in operational risk management, process governance, consulting, or related fields

• Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations

• Exceptional written and verbal communication skills and comfort presenting at all levels of the organization

• Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives

• Ability to build strong partnerships and work collaboratively with others to meet shared objectives

• Strong people leadership experience and leading team members across multiple markets

Preferred Qualifications:

• Advanced degrees or certifications are advantageous

• Previous experience in Consulting is a plus

• Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds

• Experience using SQL and other analytical tools

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Risk

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 25014199