Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Customer Care Professional - Corporate Services -Tier 3

As a Corporate Customer Care Specialist, you will be part of a unique, multi-skilled servicing team that plays a critical role in supporting new business growth. In this exciting position, you will partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives. You will also play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit-related guidance, and proactive risk management. Additionally, you will act as a trusted resource during world events and natural disasters, delivering urgent, high-judgment assistance to ensure business continuity and client safety. Your ability to provide exceptional service, deliver proactive solutions, and build trusted relationships will directly contribute to our clients’ success and the growth of our corporate portfolio.

Minimum Qualifications

• Minimum of 2 years of customer contact experience in a fast-paced environment

• Strong analytical and problem-solving skills, with the ability to conduct root-cause analysis and implement effective solutions

• A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships

• Proven relationship-building abilities, including emotional intelligence and rapport development

• Ability to multitask effectively while maintaining a high standard of service

• Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes

• Creative, “outside-the-box” thinker with the ability to identify innovative solutions for complex or emerging client needs

• Strong teamwork and collaboration skills

• Excellent written and verbal communication skills

• A customer-first mindset focused on elevating the customer experience

• Curiosity and initiative to learn evolving products, tools, and processes

• A commitment to operational excellence and accountability

• The ability to remain composed and solution-oriented in complex or high-pressure scenarios

Preferred Qualifications

• Experience and knowledge of Corporate Cards a plus As part of a 24/7 operation, this role currently requires flexibility to work any schedule

Qualifications

Salary Range: $20.00 to $33.05 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Customer Service

Primary Location: US-Utah-Sandy

Schedule Full-time

Req ID: 26002576