Job Details

Associate-Digital Product Operations

Phoenix, AZ, United States(Hybrid)

Job Description

The GMNS Product team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers.

Responsibilities

PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers, managing connectivity projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing PPE in a professional manner to all customers (internal and external).

Qualifications

Minimum Qualifications

• Ability to build effective relationships with stakeholders and collaborate with various business units.

• Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet).

• Possess excellent customer service skills.

• Effective communication skills (both verbal and written).

• Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneously.

• Excellent problem-solving skills.

• Ability to translate technical details to non-technical business partners.

• Strong attention to detail.

• Ability to effectively manage escalations.

• Ability to effectively prioritize and manage the completion of tasks.

• Strong will to win and able to work as part of a team.

• Strong work ethic with a fun and positive attitude.

• Must be fluent in English and Spanish

Preferred Qualifications

• Knowledge of the payments industry and emerging technology preferred.

• Familiarity with authorization, financial, and non-financial message file formats desired.

• Familiarity with the American Express payment platforms and processes a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007052

• Job Category Product

• Posting Date 05/05/2026, 05:42 PM

• Apply Before 05/19/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $78000 - $124750 annually + bonus + benefits

• Career Area Product