Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Who We Are

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global SaaS platform, built on the promise of access and unforgettable experiences.

Resy’s SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants

deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

About the Team

The Business Enablement & Operations team has a pivotal role in supporting the development and control environment for American Express Global Dining. This team is critical to building partnerships with risk subject matter experts across Amex and driving forward operational processes to enhance the user, guest, restaurant and Card Member dining experience. We serve as the central business contact to lead operational requirements to drive speed to market, while balancing the need for controls and risk mitigation, for governance activities and strategic program management across key business priorities.

About the Role

Reporting to the Director, Global Dining Business Enablement and Operations, the successful Manager/Senior Manager candidate will be responsible for driving key initiatives and processes that will enable the Global Dining organization to continue scaling and delivering best-in-class experiences for our customers. This Manager/Senior Manager will play a critical role in supporting functions across Resy & our Global Dining team, including, but not limited to, Marketing, Product, third-party onboarding and Servicing to deliver a successful Customer experiences. This person will oversee critical business processes that are customized to meet Resy and our Global Dining Team’s business objectives and achieve continued growth. This person will work closely with American Express team members to ensure policy compliance and drive our operational processes through appropriate review and approval processes. A successful candidate will play a key role in elevating our operational excellence culture and enable business processes to scale for the future of Global Dining.

Responsibilities:

• Lead as project manager across key cross-functional initiatives that will enable our global dining business to scale and improve operational processes

• Guide ongoing governance, including development and implementation of Process Risk Self Assessmentsand other critical compliance or audit related efforts

• Provide support for issue management (corrective action plans and loss events) as necessary by identifying root cause, developing solutions for how to stop impact, and designing long-term controls

• Collaborate across the Global Dining business to drive our business enablement and customer experience agendas and actively guide operational excellence processes across our Restaurant, Consumer, and Amex Dining businesses

• Serve as central contact across relevant Product, Engineering, Control Management, Compliance, Privacy, Marketing and Servicing teams to guide programs through appropriate reviews and approvals

• Anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery and reengineer activities to help improve speed to market

• Create process flows and develop toolkits, resource guides, and standard operating procedures documentation

Qualifications:

• Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels

• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles

• Ability to deliver results against timelines, prioritize, and implement processes

• Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.

• Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change

• Passion for restaurants and desire to work on dining landscape

• Bachelor's Degree required

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Illinois-Chicago

Schedule Full-time

Req ID: 25007789