Job Details

Weekly Hours: 40

Role Number: 200616527-1435

Summary

Do you love taking on big challenges? At Apple, new ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish supporting our consumers.

Description

We’re looking for a compliance professional with financial services experience who is able to thrive in a collaborative and dynamic environment and partner with business and product teams.You must have good communication, and organizational skills, and possess a strong work ethic with a passion for providing exceptional customer service down to the smallest detail.

Minimum Qualifications

• Experience working in financial services

• Understanding of financial services compliance strategies and objectives.

• Excellent writing, communication, and presentation skills

• High degree of comfort with workplace technology, including collaboration tools and applications

• Bachelor’s degree or equivalent

• 3+ years relevant professional experience

Preferred Qualifications

• Significant complaint resolution experience such as responding to complaints, determining root cause analysis and recommending corrective action.

• Strong organizational skill with experience drafting policies and procedures, and maintaining records of compliance activities and decisions.

• Insightful analytical skills with the ability to create weekly and monthly metrics for compliance, quality and operational reviews.

• Strategic thinker with the ability to engage with internal and external stakeholders to address compliance concerns and develop risk management strategies.

• Comfortable providing guidance on applicability of regulatory requirements and policies with respect to consumer complaints.

• Ability to identify whether customer complaints may have potential UDAAP/UDAP concerns.

• Ability to interact with the business partners and other stakeholders to ensure adherence to UDAAP/UDAP and other consumer compliance requirements.

• Practical business judgment and problem-solving skills

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .