Job Details

Operations Engineer Program Manager

Austin, Texas, United States

Operations and Supply Chain

Summary

Posted: Sep 04, 2025

Role Number: 200618683-0157

Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn’t have imagined, and now, can’t imagine living without. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do.

Description

APPLE INC has the following available in Austin, Texas. Design and implement software applications and integrations with external vendors to streamline repair processes, enhance the customer experience, optimize inventory management, improve data analytics, and ensure security and compliance. Lead multiple concurrent large-scale software-oriented projects involving external vendor shop floor software integration with Apple’s internal systems. Approve logic changes, API (Application Programming Interface) modifications, and reporting changes to ensure alignment with business requirements and maintain system integrity. Track software and application-related issues and provide corrective action plans that include root cause analysis, resolution steps, and communication to stakeholders. Develop and review user acceptance tests, execute test scripts, conduct cutover activities, and validate post-launch to ensure that new functionality meets business requirements and operates as expected. Provide ongoing application support post-launch, including resolving user issues, monitoring system performance, and implementing continuous enhancements. Identify opportunities for improvement in Apple’s mail-in repair center space and develop short-term and long-term project plans/roadmaps for application enhancements, updates, and fixes. International travel is required approximately 10% of the time. 40 hours/week.

Minimum Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience in the job offered or related occupation.

• 5 years of experience with each of the following skills is required:

• Developing and maintaining RESTful APIs to facilitate seamless communication between internal systems and external vendor applications. Creating API documentation, managing version control, and ensuring secure data transmission.

• Utilizing SAP modules related to Product management. Experience with SAP MM (Material Management) and SD (Sales and Distribution) to track and optimize inventory levels within the mail-in repair process.

• B2B integration tools such as WebMethods or similar platforms to streamline data exchange between Apple and its external vendors. EDI (Electronic Data Interchange) standards and protocols for processing repair orders and tracking inventory.

• Designing and implementing vendor network architectures that facilitate effective communication between external vendors and Apple’s internal systems. Network protocols, data flow optimization, and security measures to protect sensitive information.

• Leading and managing multiple software projects from inception to completion. Project management methodologies such as Agile or Waterfall, including tools like JIRA for tracking progress, managing timelines, and ensuring stakeholder engagement.

• Analytical skills to interpret data and generate reports that inform decision-making. Data visualization tools (e.g., Tableau, BI) to present findings effectively and support continuous improvement initiatives.

• Software development lifecycle, including requirements gathering, design, coding, testing, and deployment. Version control system Git for managing code changes.

• Developing UAT plans and executing test cases to validate new features and enhancements. Ability to gather feedback from users and stakeholders to ensure that applications meet business needs.

• Identifying, troubleshooting, and resolving software-related issues. Ability to perform root cause analysis and implement corrective actions while communicating effectively with stakeholders.

• Change management processes during software updates and enhancements. Training users and creating documentation to support new system functionalities.

Preferred Qualifications

• N/A

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.