Job Details

Senior Manager - Digital Product Management

Phoenix, AZ, United States(Hybrid)

Job Description

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us! The GMNS Product team is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and lead. We work across almost every American Express business unit as well as with external partners, providers, and key industry collaborators. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay.

The GMNS Capability Delivery team within GMNS Product modernizes our Network and Acquirer payments ecosystems, building the rails that enable innovative payment solutions. A role on this team will challenge you to broaden your skills and industry savvy in a collaborative, diverse and inclusive team environment!

Responsibilities

We are seeking a highly strategic and execution-focused Senior Manager – Business Architect to lead the alignment of business strategy, data capabilities, and technology delivery across our enterprise data warehouse and reporting/BI ecosystem. This role will define and drive the target-state business architecture, translate complex business needs into scalable data solutions, and enable data-driven decision-making through modern, governed, and high-quality analytics platforms. The ideal candidate brings a strong blend of business acumen, data architecture expertise, and leadership capability, with a proven track record of delivering measurable outcomes in data and analytics transformation initiatives. This role is critical to advancing our data-to-insight-to-action journey, enabling faster, more intelligent, and scalable decision-making across the organization.

Key Responsibilities

• Lead the definition and evolution of business architecture for data and analytics, aligning business strategy with data capabilities and technology delivery to enable scalable, data-driven decision-making.

• Partner with stakeholders to shape use cases, KPIs, and decision frameworks, translating business needs into prioritized, enterprise-ready solutions across data warehousing, semantic layers, and BI platforms.

• Establish and drive data governance and compliance standards, ensuring clarity in data definitions, ownership, quality, and adherence to privacy, security, and regulatory requirements.

• Define the target-state operating model and roadmap for reporting and analytics, balancing self-service and governed capabilities while driving measurable outcomes such as improved data quality, faster time-to-insight, and reduced manual effort.

• Act as a strategic bridge across business, product, and technology teams, influencing senior stakeholders, driving alignment, and leading change management to accelerate adoption and maximize platform value.

• Drive operational excellence by monitoring platform usage, optimizing reporting ecosystems, and continuously enhancing efficiency, scalability, and user experience.

• Identify and enable opportunities to leverage AI/GenAI for automated insights, natural language access to data, and proactive decision support

Qualifications

Required Qualifications

• 7+ years of experience in business architecture, data/analytics product management, or data platform transformation.

• Strong expertise in data warehousing concepts (dimensional modeling, ETL, semantic layers).

• Deep understanding of BI/reporting tools (e.g., OneApp, MicroStrategy, Tableau, Power BI) and how business users consume analytics.

• Proven ability to define and operationalize KPIs, metrics, and enterprise data strategies.

• Hands-on experience with data governance frameworks (data definitions, lineage, quality, stewardship).

• Strong stakeholder management skills with ability to influence senior leadership.

• Excellent communication, storytelling, and documentation skills.

Preferred Qualifications

• Experience in large-scale enterprise data transformation or modernization initiatives.

• Familiarity with cloud data platforms (e.g., BigQuery, Snowflak, AWS, etc.).

• Working knowledge of SQL and data querying techniques.

• Degree in Information Systems Management, Computer Science or related field.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26005540

• Posting Date 04/17/2026, 05:00 AM

• Apply Before 05/05/2026, 04:59 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX 18850 N 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123,000.00 to $215,250.00 annually + bonus + benefits

• Career Area Product