Job Details

Wells Fargo in partnership with Rangam's SourceAbled Team is seeking candidates for an Technical Operations Associate role  for candidates living in or around Dallas,  Phoenix, Charlotte, and Minneapolis or willing to relocate (relocation package available). This is a direct hire, salaried role, with benefits at Wells Fargo. 

**This position is being offered as part of Wells Fargo's neurodiversity program which is designed to provide a more inclusive and supportive hiring process and work environment for job seekers with neurodivergence, which includes, but is not limited to autism, ADD/ADHD, PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette's Syndrome**

 We are seeking individuals eager to build a rewarding career in technology. The candidate selected for this role will work under the supervision and be mentored by our highly trained technology teams to learn the business and the nature of work performed in the assigned area to develop your professional career.

Job Responsibilities:

• Participate in coordinating activities and resources in support of technical initiatives with low to moderate risk and complexity within Technology Business Services
• Review basic issues, policies, and procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact
• Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to managers, functional colleagues, and stakeholders, including internal as well as external customers after gathering requirements, developing documentation, tracking and reporting initiative, and budget status
• Perform Information Technology (IT) analysis of findings and trends using IT operational statistical analysis, modeling, processes documentation, data correlation
• Recommend operational efficiencies to improve the services and uptime provided to customer & Key performance indicators (KPIs)
• Create Reports for internal teams
• Use graphs and other methods to visualize data
• Create presentations and reports based on recommendations and finding

Required

• 6+ months of experience in Technology operations, analytics and Service Desk demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

• Experience in the Service Desk space and quality Management framework
• Proven track record of analytical skills;
• Hands-on experience in quality assurance;
• Good organizational skills, knowledgeable in goal-setting practices; 
• PowerPoint and reporting experience

It is the policy of Rangam Consultants, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.