Job Details

Weekly Hours: 40

Role Number: 200641088-0836

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

As a Change Management Lead, you will focus on the global adoption of new processes and behaviors tied to the rollout of new and enhanced Sales tools. You will have direct impact on the delivery of a new global reporting platform, as well as assist with enhancements to our Salesforce-based CRM solution. These processes support Apple’s Business-to-Business (B2B) and Channel Sales efforts.

Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training and communications for new business processes impacting key internal users and external partners (B2B focused Apple resellers and carriers). Based on the identified impacts, you will partner with worldwide and regional team members to identify the communication and training needs and support the execution of change management activities. You will use your analytical skills to review reporting dashboards to create targeted adoption initiatives in partnership with GEO change leads.

Description

In this role, you will:

Collaborate with business owners, process SME’s, and other stakeholders to review the current state against proposed future state processes and systems

Lead and document change impacts by conducting impact analyses and other change management assessments across all aspects of the change

Partner with regional SME’s to review global change impacts and assess regional differences

Collaborate with regional Change teams to develop recommendations for addressing change impacts

Champion global and regional process harmonization activities to drive consistency and efficiency

Own Change Management Plans, regularly reviewing and updating strategies to align with project and business readiness.

Develop training materials that will used in instructor-led sessions or as part of self-paced modules

Develop communication materials to ensure adoption of new ways of working and technology solutions for internal leadership, sales users, and external stakeholders

Engage with senior leaders to drive change readiness and partner closely with Product Leads to establish clear success metrics that evaluate adoption and impact

Leverage data dashboards to drive continuous usage of new and mature capabilities and business processes

Manage the end-to-end change work stream, including weekly status reporting, risk and dependency management, and proactive forward planning.

Minimum Qualifications

• Typically requires 8+ years of experience in project, program, change management and/or training content development and delivery on similar programs

• Expertise in change management principles, methodologies, and tools, with a grasp of process improvement and technical documentation

• Experience working on enterprise-scale, multi-country digital transformation projects

• Proven ability working on multi-release projects following the Agile methodology

• Proven ability to work effectively across geographically dispersed teams in a highly matrixed, fast-paced environment.

• Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks

• Experience developing communications and training materials

• Analytical and strategic minded, with the ability to ask probing questions and review metrics to develop actionable adoption strategies

• Comfort managing ambiguity and ability to aggregate information from multiple sources to formulate a cohesive strategy or direction

• Effective presentation skills and experience “storytelling through data” to motivate and inspire others

• Excellent collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Change management certification (such as PROSCI) or other designation is a plus

• Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus

• Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners

• Passion for problem solving and overcoming business challenges in partnership with others, as well as through the use of advancements in technology

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .