Job Details

Service Process Engineer, AppleCare Engineering

Sunnyvale, California, United States

Operations and Supply Chain

Summary

Posted: May 22, 2025

Weekly Hours: 40

Role Number: 200600497

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Are you up for the challenge?

Apple has an exciting position in our core repair business for a Service Process Engineer. The role requires strong multi-functional leadership skills and experience crafting and assessing repair process for consumer electronics. This is an opportunity to lead the development of new product repair strategy and process definition. The ideal candidate is an authority with strong expertise developing and delivering repair strategies for various channel deployments and use-cases. In this highly transparent, hands-on role you will have frequent communication and collaboration with Apple Product Design, Hardware Test, Operations and AppleCare Service Engineering partners and worldwide suppliers.

Description

AppleCare Service Process Engineers provide end to end manufacturing repair processes for all Apple products. This role focuses on new product manufacturing repair process design, which incorporates: diagnostics, repair, assembly, key parameters, process setup, and process validation. You will be identifying manufacturing equipment, automation, strategic R&D, diagnostics, test and repair needs for the organization.

In this highly transparent technical lead role, you will be working with multi-functional teams and vendors. You will need to demonstrate your ability to combine knowledge of reparability, assembly, diagnostics and manufacturing process/process controls and deliver results on a tight timeline.

• Develop and detail outstanding repair processes to meet all Apple design and operational requirements

• Drive innovative new service processes across all our product lines that set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service

• Manages, develops and documents processes including all parameters, and secondary operation requirements to meet defined specifications

• Executive level status reports including BRR (build readiness review), and NPR (New Product Review)

• Analyze data from factories, customers, DOEs, etc, to develop action plans, quality and repair accuracy decisions based on the data

• Drive lessons learned into process designs and use predictive methods to anticipate and avoid issues early

• Communicate multi-functionally with engineering, program management, and business teams, as the need arises for new product process development

Minimum Qualifications

• BS or equivalent experience in engineering field (industrial, manufacturing, or mechanical preferred).

• 5+ years prior product development experience in project management.

• Strong hands-on mechanical ability.

• Excellent project management skills to lead all aspects of project timelines, plans, budgets, prioritization, scope, and definition.

• Experience leading projects of all sizes, including large, sophisticated, cross- functional initiatives.

• Excellent negotiation and conflict management skills in addition to the ability to deal efficiently with ambiguity.

• Experienced in data driven decision making and confirmed critical thinking capabilities.

• Communicate clearly and concisely with peers, business partners, technical staff, and leadership via appropriate medium: verbal/written/presentation.

• Strong analytical and problem-solving skills with excellent interpersonal and multitasking skills.

• Experience developing process definition documentation (SOPs, work instructions, etc.).

• 5% International Travel

• 20% Domestic Travel

• 75% On-Campus

Preferred Qualifications

• 5+ years of experience developing and implementing repair solutions including definition, qualification, and deployment for consumer electronics.

• Experience developing repair or NPI process flows/requirements, authoring engineering specifications, and defining process validation requirements that are visually clear and concise.

• Excellent understanding of system architectures for phone and computer products.

• Experience in production control processes, data analysis, confirmed statistical skills.

• Familiarity and experience interpreting Engineering Spec documentation and parametric data collection.

• Coding / scripting skills is a plus (C / C++, Python, Perl, Unix, etc).

• Strong skills in Excel, JMP, MiniTab.

• Exposure to electronic manufacturing partner supplier management in some capacity.

• Experience working with multi-functional teams including but not limited to, product development, project management, contract manufacturers, and field repair technicians.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.