Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

The Director, Program Learning Governance plays a critical role in ensuring the effectiveness, transparency, and regulatory alignment of enterprise learning programs across American Express.

This leader will design and oversee the governance strategy for all regulatory and risk-related learning programs—driving consistency, accountability, and actionable insights that strengthen our control environment and reinforce our culture of compliance and integrity.

Working closely with partners across Control Management, Risk, Compliance, Legal, and other enterprise functions, this individual will lead the governance and reporting agenda for enterprise learning programs. The ideal candidate combines a strategic mindset with strong operational discipline, bringing both data-driven insight and a passion for continuous improvement to how we deliver, measure, and sustain learning programs globally.

How will you make an impact in this role?

Manage the Global Required Learnings Governance agenda by ensuring all processes are documented, appropriate controls are in place, and standards are consistently applied.

• Oversee program compliance based on guidance from Risk, Compliance, Legal, and other control partners—supporting audit readiness and regulatory response when required.

• Design and implement governance frameworks, metrics, and dashboards to monitor learning compliance, performance, and impact across the enterprise.

• Partner with Control Management and other enterprise teams to maintain ongoing risk self-assessment (RCSA) practices and ensure due diligence across learning programs.

• Lead audit and exam management, including preparation, remediation, and documentation activities tied to regulatory and internal control expectations.

• Drive process improvements to enhance program oversight, operational efficiency, and data integrity.

• Synthesize data and analytics into clear, actionable insights that inform decision-making, enhance transparency, and strengthen learning program accountability.

Key Leadership Expectations

• Lead through influence: Build trusted partnerships across multiple lines of defense and business units to drive alignment on learning governance standards and accountability.

• Operational excellence: Establish frameworks and controls that ensure learning programs meet regulatory and risk management requirements while remaining efficient, scalable, and auditable.

• Strategic insight: Use analytics and reporting to identify trends, measure impact, and inform continuous improvement in learning and compliance outcomes.

• Simplify and scale: Translate complex requirements into clear, practical solutions that can be applied consistently across global teams and diverse learning systems.

• Foster collaboration: Model Blue Box Values by working transparently, encouraging open dialogue, and bringing others along in shaping a culture of shared responsibility for learning governance.

• Drive innovation: Explore new approaches to risk mitigation, process improvement, and data reporting that enhance the colleague experience while maintaining compliance rigor.

Minimum Qualifications

• 5 years of experience in data analytics, reporting, or governance, with prior exposure to managing internal and external audits or exams.

• Experience with learning management systems (LMS), dashboards, and reporting tools (e.g., Tableau, Power BI).

• Proven ability to translate technical and regulatory information into clear, actionable messages.

• Strong attention to detail, organization, and follow-through skills.

• Demonstrated ability to collaborate effectively with cross-functional teams including Risk, Compliance, and Control Management.

• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.

• Proven ability to identify and mitigate risk and deliver continuous process improvement.

Preferred Qualifications

• Experience within financial services, risk management, or compliance learning environments.

• Familiarity with Control Management frameworks and the Risk Compliance Self-Assessment (RCSA) process.

• Experience building or maintaining governance frameworks and enterprise reporting tools.

• Advanced proficiency with data visualization and analytics platforms.

• Background in regulatory or compliance learning programs and audit remediation processes.

• Advanced degree in Business Administration, Data Science, Risk Management, or a related field.

• Demonstrated ability to drive innovation and champion process excellence across complex organizations.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Human Resources

Primary Location: US-New York-New York

Other Locations: US-Utah-Sandy

Schedule Full-time

Req ID: 25020633