Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Global Personalization Solutions team within ECMX (Enterprise Comms and MarTech Experiences) at American Express is responsible for empowering internal marketing teams to effectively leverage Card Member targeting capabilities to personalize relevant and valuable offers on AmericanExpress.com. The team is responsible for managing and streamlining the processes required to launch these campaigns, as well as consulting and sharing best practices with marketing teams to improve campaign performance.

This role provides a great opportunity to work in an exciting and growing area of digital marketing in American Express.

Key responsibilities:

• Manage global day-to-day operations for the Personalization marketing channel

• Ensure flawless execution and launch of marketing content on AmericanExpress.com

• Communicate daily with internal marketing teams, as their operational expert

• Provide support to marketing partners by leading consultation, communications and resolution of general inquiries for the US and 19 international markets

• Perform thorough QA checks on creative and targeting

• Troubleshoot marketing content tech issues, working with internal teams as necessary

• Identify opportunities to streamline the offer submission process

• Partner closely with the americanexpress.com product and marketing teams to influence the development of new digital marketing capabilities and experiences

Minimum Qualifications

• Bachelor's Degree or 2 years of work experience

• Minimum Experience Requirement: 6 months of experience

• Customer focused – previous experience in managing customer-facing content

• 2 years in campaign management, optimization, and/or digital ad ops and experience

Preferred Qualifications

• Excellent project management and problem-solving skills (attention to detail, handling multiple priorities, managing tight timelines) are critical

• Comfortable interacting equally with both marketing and technology partners

• Experience with third party ad servers (DFP, DSM, Live Intent, Sizmek, Salesforce DMP, Sales Manager or similar platforms) a plus

• Knowledge of HTML, Javascript, and CSS is helpful, but not required

• Passion for technology with a persistent desire to learn and grow professionally

• Positive attitude, enthusiasm, sense of humor, and a strong willingness to collaborate are a must

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25007335