Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

We are seeking a highly analytical and technically skilled Business Systems Analyst to join our MIS & Analytics team. This team plays a critical role in supporting operational excellence and strategic decision-making by delivering robust data analysis, reporting, and insights across a dynamic business environment.

In this role, you will partner with cross-functional stakeholders to analyze data, develop reporting solutions, and uncover opportunities to improve business performance. You will also support system migrations and contribute to building executive- and process-level dashboards that provide clear visibility into key performance metrics.

Key Responsibilities:

• Analyze and synthesize large, complex datasets to identify performance trends and operational insights.

• Develop, enhance, and maintain dashboards and recurring reports to support strategic and operational goals.

• Define and build metrics and KPIs to monitor the health and effectiveness of key business processes.

• Investigate and recommend data sources; collaborate with data owners to ensure data integrity and accessibility.

• Translate complex data findings into clear, actionable insights for technical and non-technical stakeholders.

• Participate in data platform and capabilities migration projects, including remapping data connections and updating reporting logic.

• Provide recommendations on performance targets based on data analysis and optimization models.

• Collaborate with teams to understand process flows and their underlying data structures.

Minimum Qualifications:

• 3 years of experience in business analysis, data science, or a related analytics field.

• Strong proficiency in SQL (e.g., Hive, Presto, or other distributed querying languages) and handling large data sets.

• Experience building reports and dashboards using tools such as Tableau, Power BI, or Excel.

• Strong analytical thinking and problem-solving skills, with the ability to work independently and in teams.

• Comfort operating in ambiguous environments and breaking down complex processes.

• Strong verbal and written communication skills; able to convey technical information to non-technical audiences.

Preferred Qualifications:

• Experience working with financial services or transaction-based data (e.g., payments, billing, card issuance).

• Familiarity with Python or other scripting languages for data analysis or automation.

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: MIS

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25017911