Job Details

Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Role Overview

The Director, Compensation Analytics & Market Intelligence will play a critical role in shaping and delivering a compelling compensation strategy for the Enterprise as part of the Global Compensation Strategy and Compensation Consulting team. This person will own the analytical and market intelligence capabilities that support compensation structures, programs and processes, benchmarking, and global compensation tools. The role partners closely with Colleague Strategic Partners (CSPs), Compensation Consulting, Colleague Insights, and CEG leadership to ensure our compensation programs are differentiated, competitive, equitable, and aligned with our strategic priorities, while compensation colleagues have the right tools and insights to execute within them.

Key Responsibilities

• Lead the refinement of compensation analytics frameworks, including modelling, forecasting, scenario-analysis, and insights that inform decision-making and strategic planning

• Ensure compensation programs maintain external competitiveness, internal equity, and alignment with business objectives. Lead program reviews and enhancements leveraging market intelligence

• Translate market, regulatory, economic, retention, and workforce trends into actionable insights and guide the evolution of our compensation philosophy and program design

• Own key compensation processes including market benchmarking, year-end project management, annual compensation review cycle, and benchmarking existing AXP programs to ensure process integrity, alignment to business strategy, and risk mitigation

• Serve as the escalation point for compensation analytics queries, methodological challenges and ad-hoc reporting needs, guiding the broader team through interpretation of results and strategic recommendations

• Develop and oversee the external market-pricing strategy, including survey participation, peer-group definition, job-matching methodology, pay positioning, and trend tracking

• Maintain external relationships with compensation consulting firms and survey vendors to keep our insight engine best-in-class

• Serve as a trusted advisor to Compensation Consulting, CSPs, Colleague Insights, and business leadership, offering consultative support on compensation decisions and strategy

• Collaborate cross-functionally to design and deliver compensation tools (e.g., dashboards, modeling tools, decision-support frameworks) that empower partners to drive compensation decisions aligned to strategy

• Lead and mentor a team of compensation analytics professionals, fostering a culture of insight-driven decision-making, operational excellence and continuous learning

• Champion the evolution of the compensation analytics function, including tool enhancements, data-architecture improvements and automation opportunities

Minimum Qualifications

• 8 years of progressive experience in compensation, total rewards or workforce analytics, preferably within financial services or global organizations

• Strong executive presence and experience influencing senior leadership across CEG, Finance, and lines of business

• Demonstrated expertise in compensation benchmarking methodologies, salary structure management, and analytics (modelling, forecasting, scenario planning)

• Exceptional analytical skills with advanced proficiency in Excel, data-visualization tools, HRIS/compensation systems, and survey analytics

• Strategic mindset with the ability to anticipate market and economic trends, and translate them into insights and learnings

• Excellent communication and presentation skills; able to craft compelling narratives and deliver insights to senior audiences

• Strong project leadership and change-management skills; experience leading global or regional compensation initiatives

Preferred Qualifications

• Professional certification (e.g., CCP) or advanced degree (MBA or Master’s in HR/Analytics) preferred.

• Experience leading compensation across multiple geographies and cultural contexts is a plus

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Human Resources

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001032