Job Details

Senior Program Manager, WorldWide Logistics Business Process Re-Engineering (BPR)

Austin, Texas, United States

Operations and Supply Chain

Summary

Posted: Mar 11, 2025

Weekly Hours: 40

Role Number: 200592523

Imagine what you could do here. At Apple, great ideas have a way of becoming great
products, services, and customer experiences very quickly. Bring passion and dedication to
your job and there's no telling what you could accomplish.
As a Senior Program Manager within the Worldwide Business Process Engineering
organization, you will work with a globally dispersed cross-functional team to conduct root
cause and alternatives analysis to add new supply chain capability, drive process
optimization, increased scale & efficiency, and minimize cost.
You will prepare appropriate documentation including current state, value stream
mapping, scenario & sensitivity testing, financial analysis, and business case development.
You will oversee all aspects of project information including timelines, budgets, resource
allocation, scope and definition, and provide oversight of a global portfolio of projects.

Description

You will have the ability to find opportunities and lead business process re-engineering
efforts. You will also be responsible for leading medium to large size, global cross-
functional projects, build and roll-out innovative technology and business process solutions
that increase efficiencies, improve customer satisfaction, build customer loyalty, and drive
revenue.
This position requires you to work with senior management and global teams to
define processes and system roadmaps and drive improvements of the organization. This
effort is directly linked to our commercial strategy and needs to be forward-looking.
This may include:
• Understanding future strategies and directions to anticipate needs
• Building Internal and external expertise driving best practice and innovation
• Situation analysis and audit of current organization / process / data and systems
• Gap analysis of As-Is vs. To-Be
• Proposing and driving new solutions that may be implemented WW or addressing
local processes
• Develop metrics such as customer satisfaction, user acceptance, business impact, e.g.
Apply analytical skills to help rationalize and inspire change.

Essential Duties and Responsibilities:
1. Gather and synthesize detailed, global business requirements and design
specifications.
2. Assess current processes. Develop and implement future business processes.
3. Serve as liaison to Operation teams to develop technology systems solutions
(requirements, user testing, etc.) to support WW SOS initiatives.
4. Partners with key cross-functional partners to solicit customer and associate feedback
to identify initiative improvement opportunities for implementation
5. Act as a liaison between the business teams and IS&T (Information Systems and
Technology) to ensure that the business requirements are complete and met by the
proposed technology solutions.
6. Drive the design, development, implementation and management of solutions for
Customers.
7. Work with business leads to define and manage business process and technology
roadmaps in support of long-term divisional strategies.
8. Implement new ideas effectively within the Apple culture. Influence decisions and
change management through collaboration, leadership, and a customer-focused
approach.
9. Provide functional subject matter expertise.
10. Manage complex projects to major milestones. Develop project justification proposals,
business cases and return on investment estimates; obtain executive approval and
funding.
11. Develop and maintain key project governance documentation to ensure the proper
amount of structure is applied to enable project success.
12. Facilitate project related testing, roll-out, and post-mortem work.
13. Provide timely updates and elevate critical risks to project, management, and senior
executive teams.

Minimum Qualifications

• Bachelors degree required in Supply Chain, Business, Computer Science, or related field.

• 8+ years broad supply chain management exposure with expertise in a specific area to include

• logistics, fulfillment, transportation, global trade compliance, procurement or supply

• chain operations

• Experience driving supply chain process improvement / Kaizen, quality Six Sigma, and

• Lean efforts

• Experience planning, managing, and delivering medium (6-8 month) to large (8-

• 12+month) projects, including Brainstorming and requirements gathering.

• Proficient knowledge of systems implementation and development life cycles, including business process flow diagramming.

• Literacy with process modeling tools, MS Excel, and basic project planning tools

Preferred Qualifications

• MBA is desired

• Proficient at leading multiple efforts simultaneously in a global company

• Proven ability to handle complexity, deadlines, and meet cost constraints

• Excellent verbal and written communication skills across project and management teams

• Ability to lead and enhance project team effectiveness

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.