Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications, and corporate social responsibility initiatives.

We are seeking a strategic and experienced Crisis Communications leader to join our team. The individual will be responsible for developing and executing crisis communication strategies, playbooks, and messaging in support of the incident-management process for technology system outages, plus data security incidents. In addition, the individual will develop and execute an internal communications program to raise awareness of cybersecurity best practices, and lead communications planning and execution to support the global rollout of new or refreshed security tools and processes. The ideal candidate will have a strong background in internal communications, media relations, incident management, and crisis response, with a proven ability to manage high-pressure, quickly evolving situations and deliver effective communication solutions.

How will you make an impact in this role?

• Collaborate closely with internal clients and partners to understand key stakeholders and potential technology-related crisis scenarios that may impact reputation.

• Identify potential crisis scenarios and develop proactive crisis communication plans, protocols, and messaging to support enterprise incident management.

• Provide strategic counsel to leaders and global media relations leads during crises, working as part of a cross-functional rapid-response team.

• Serve as crisis-communications lead to draft statements, talking points, and Q&As; coordinate necessary approvals; and interface with media relations and internal communications leads across the globe to understand and address their communication needs.

• Monitor traditional and social media channels, as well as technology industry monitoring sites for emerging issues and crisis indicators, providing timely updates to clients, as appropriate.

• Coordinate with legal counsel and other internal partners to ensure consistent messaging and alignment of communication efforts.

• Conduct post-incident evaluations and debriefs to assess communication effectiveness, identify lessons learned, and recommend future improvements to help strengthen the company’s crisis-preparedness programs.

• Develop and deliver crisis-communication playbooks and coaching to prepare key stakeholders for effective crisis response and media engagement.

• Stay informed about industry trends, best practices, and regulatory requirements related to crisis communications and reputation management.

• Develop and execute communication strategies to support internal security awareness campaign, as well as new or refreshed security tools or policy changes.

Minimum Qualifications:

• 7-10 years of experience in crisis communications supporting incident management and response technology system outages, plus data security and cybersecurity incidents; as well as experience in communicating the internal roll out of security-led initiatives, programs, and tools

• Self-starter with the ability to work in a fast-paced environment while meeting goals and deliverables

• Exceptional writing skills, including interpretation of technical information into language that is easily understandable by audiences with varying levels of technical knowledge

• Proficient in Microsoft Word, PowerPoint, Excel, including the use of graphics for visual appealing PowerPoint presentations

• Ability to provide after-hours and on-call support, when required

Preferred Qualifications:

• Degree in Communications or related field preferred

• Knowledge of related industry regulations, frameworks and standards preferred.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Communications

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25020946