Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Senior Manager – Creative (Paid Media)

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering outstanding marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The Paid Media team within USCM is a ‘Center of Excellence’ focused on delivering best-in-class digital acquisition marketing that drives scaled demand for Consumer products and services. The Senior Manager, Creative Strategy & Acquisition Marketing , reporting to the Director of Paid Media, is a highly visible role, that will lead creative strategy and planning, enhance performance through superior creative, and influence across broader acquisition channels. This role involves creating and launching new creative content across various media platforms, developing a unified production process for multiple campaigns, leading a team of internal and external partners, and serving as a subject matter expert. The ideal candidate will be a strategic thinker who thrives in a collaborative, fast-paced, and visible environment and is passionate about shaping the future of acquisition media and marketing through creative and production leadership.

Key Responsibilities:

• Set the agenda for Paid Media Creative taking a customer-centric & performance approach

• Develop and maintain annual creative production calendar across multiple priorities

• Support the development of strategic parameters including clear messaging architectures, frameworks and visual identities to align communications to goals

• Operate within a flexible team structure and collaborate with cross-functional internal partners to develop and optimize messaging/creative within larger integrated workstreams

• Coordination with various business units to ensure enterprise connectivity in creative

• Galvanize external partners and agencies to shape and inspire best-in-class creative

• Oversee production delivery across video, audio, display, social for multiple always-on acquisition media campaigns, driving a consistent, premium and high-quality output

• Analyze performance to drive creative optimizations and test and learn priorities

• Bring an external perspective, identifying new formats/tactics to drive modernization/growth

• Champion acquisition creative best practices and identify synergies across the organization

• Lead high-performing analyst(s)

Preferred Qualifications:

• 5-7 years of marketing experience

• Subject matter expertise in Creative, Marketing and Communications development

• Experience leading live video shoots and production

• Strong creative instincts and judgment – proven ability to manage, inspire and galvanize agency partners to deliver breakthrough creative solutions

• Superior verbal and written communication skills

• Passion for innovation and willingness to challenge the status quo

• Ability to build and strengthen relationships across all levels of management

• Ability to think strategically and navigate through white space

• Ability to prioritize and manage numerous stakeholders against timelines and deadlines

• Energetic, positive, self-motivated and proactive

• Meticulous attention to detail

• Experience in a highly regulated industry a plus

• Prior people leadership experience a plus

• Bachelor’s Degree required

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25007560