Job Details

AppleCare Product Program Manager

Sunnyvale, California, United States

Operations and Supply Chain

Summary

Posted: May 02, 2025

Role Number: 200602960

Apple is a place where extraordinary people gather to do their best work. Together, we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited about making a real impact and joining a team where we pride ourselves in being one of the world’s most diverse and inclusive companies, a career with Apple might be your dream job… Just be prepared to dream big.

We are strengthening our team and seeking a creative AC Product PM to join our collaborative environment. Join us and make a difference!

As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare Products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness, GEO expansions, new channel offerings, and changes to sustaining product configuration and documentation requirements.

Description

Project manage NPI project plans, track open issues, communicate project updates, and manage project deadlines independently.

Coordinate partner engagement upstream and downstream to ensure Project schedule and deliverables are met.

Investigate and resolve complex product setup and support issues.

Key participant in project UATs and systems integration.

Manages multiple complex projects simultaneously.

Analyzes and resolves issues, including large data sets, to determine root causes and recommends solutions.

Identifies product and business trends to document, investigate, escalate, track and resolve issues.

Commit to identifying and communicating innovative ideas to improve processes and performance.

Daily work in SAP, Agile, GCRM, and Excel.

Provide clear input to the project team on schedule, issues, and deliverables related to master data management.

Drive timely systems set up to support new product introduction (NPI) as well sustaining business globally.

Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies.

Minimum Qualifications

• BA/BS or 10 years of industry experience

• 10 years of experience with product configuration management

• Able to work independently and with large cross-functional teams with little formal guidance

• Capable of handling multiple projects simultaneously with the ability to set priorities

• Takes the initiative to investigate and resolve complex setup and systems logic issues

• System Experience in SAP and Agile (PLM Systems)

• Project management skills, including the ability to establish project plans, track open issues, communicate project updates, and manage project deadlines

• Technical skills to adeptly handle a multi-system landscape

Preferred Qualifications

• Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.

• Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues

• Able to thrive in a high-pressure and sometimes ambiguous environment

• Outstanding ability to collaborate and build strong partnerships

• Proven analytical and problem-solving skills; must be able to analyze large data sets and systems logic to identify root causes and recommend solutions

• Excellent self-starter who possesses extraordinary time management skills and has great attention to detail

• Commitment to identifying and communicating innovative ideas to improve processes and performance

• Ability to stay current with the latest processes, procedures, and technology

• Database and/or scripting experience and proficient Excel and/or Numbers skills

• Project Manage Geo Expansions, NPI, New Channel offerings and schedules

• Translate business requirements into technical system solutions and offering

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $170,200 and $255,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.