Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express Global Dining

American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.

At Amex, our culture is built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. As part of Team Amex, you’ll experience this powerful backing through our inclusive culture, leadership principles, and comprehensive support for your well-being and growth.

How will you make an impact in this role?

As VP, Dining Platform Engineering, you will lead the shared platform organization powering Resy, Tock, and Rooam. This includes core services, cloud infrastructure, DevOps, SRE, developer platforms, data foundations, and enterprise integrations.

You will define and execute the platform strategy that enables product velocity, global scale, reliability, and security across the Dining ecosystem. Reporting into CTO of Global Dining, you will serve as the accountable executive for platform stability, modernization, and architectural coherence across a multi-product portfolio.

This is a hands-on technical leadership role. You will operate at the architecture level, serve as a technical authority in critical design and architecture reviews, guide modernization efforts, and elevate engineering standards across distributed systems operating at scale.

Key Responsibilities Include:

Engineering Leadership

• Build and lead high-performing platform engineering, infrastructure, and SRE teams

• Develop senior technical leaders and create a culture of operational excellence and accountability

• Drive clarity in decision-making across a complex, multi-stakeholder environment

• Lead and mentor Staff Engineers and senior technical individual contributors, to uphold architectural rigor and technical excellence across the platform

Platform Strategy & Architecture

• Define and evolve the unified platform architecture spanning shared services, APIs, identity, payments integrations, and partner ecosystems

• Lead modernization of legacy systems into cloud-native, event-driven, service-oriented architectures

• Partner with Data Engineering to align on data governance, shared schemas, and platform capabilities that enable secure, scalable, and trusted data access across the ecosystem.

Product Partnership

• Partner with Product and Design to translate vision into scalable technical roadmaps

• Enable rapid experimentation, A/B testing, and data-driven feature iteration

• Balance speed and innovation with platform consistency, long-term maintainability and tech debt minimization

Infrastructure, DevOps & SRE

• Own cloud infrastructure strategy (multi-cloud), including cost optimization, scalability, and resilience

• Lead DevOps and CI/CD transformation to accelerate safe, repeatable software delivery

• Build and scale world-class SRE practices, including SLAs/SLOs, incident management, observability, and disaster recovery

Reliability, Security & Compliance

• Ensure platforms meet enterprise-grade security, regulatory, and compliance requirements

• Partner closely with Amex enterprise architecture and information security teams to align with corporate standards while preserving speed

Developer Productivity

• Invest in internal platform capabilities that improve developer experience, reduce cognitive load, and increase engineering throughput

• Standardize tooling, telemetry, and performance measurement across services

Qualifications:

• 15 years of experience in engineering, including 8 years in senior technology leadership roles

• Proven experience scaling distributed systems serving high-volume consumer or transactional ecosystems

• Deep expertise in cloud-native architecture, distributed systems, and platform engineering, with strong hands-on experience in multi-cloud, Kubernetes, microservices, event-driven systems, and modern data platforms

• Proven track record leading platform modernization initiatives, including integrating diverse and legacy technology stacks into unified architectures, while embedding DevOps, observability, reliability, and security best practices at scale

• Experience leading organizations operating across multiple programming languages and technology stacks (e.g., JVM-based services, Python, modern front-end frameworks), with the ability to guide architectural consistency across heterogeneous systems

• Demonstrated ability to attract, develop, and retain senior engineering leaders while fostering a high-trust, collaborative environment that enables teams to operate at peak effectiveness

• Excellent communication skills with the ability to influence executives and technical teams alike

• Bachelor’s degree in Computer Science or related field; advanced degree preferred

Qualifications

Salary Range: $219,000.00 to $338,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Job: Executive

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26005056