Job Details

Weekly Hours: 40

Role Number: 200640079-3577

Summary

At Apple, we don’t just build products — we build experiences fueled by world-class data. The Human-centered AI team within Apple Services Engineering is looking for a Senior Operations Leader to spearhead complex, multi-stakeholder operations supporting data collection, curation, annotation, and human evaluation efforts across Apple Music, App Store, TV+, Podcasts, and Books.

Description

In this role, you’ll own the operational strategy and day-to-day execution for large-scale, multilingual data pipelines, working at the intersection of engineering, privacy, legal, and vendor management. You will drive cross-functional alignment, set clear goals and SLAs, and implement best-in-class processes to deliver high-quality, responsible AI data at scale.

Minimum Qualifications

• 7+ years of experience in data operations, program management, or vendor strategy, with at least 3+ years in a managerial role.

• Proven track record leading large-scale, high-throughput data annotation/evaluation programs in AI/ML or media domains.

• Proven experience in vendor management: contract negotiations, performance tracking, and conflict resolution.

• Strong cross-functional leadership and stakeholder management across engineering, legal, procurement, and product teams.

• Experience using dashboards, metrics, and reporting tools to drive operational excellence.

• Comfortable working across ambiguous, fast-paced environments with changing priorities and requirements.

• BS or MS degree in engineering, science or computer science or equivalent

Preferred Qualifications

• Familiarity with human-in-the-loop evaluation, data quality frameworks, and annotation tooling platforms.

• Understanding of privacy, security, and compliance considerations in data sourcing and annotation workflows.

• Experience with Apple media products or deep interest in music, entertainment, or digital content services.

• Experience scaling operations across international vendors and multilingual projects.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .