Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.

The Senior Manager of Cobrand Enablement Strategy and Planning will report to the Director of Marketing Enablement Operations & Strategy. This individual will be responsible for the centralized campaign planning and strategy of bringing cobrand marketing initiatives to market, assessing operational feasibility and capacity management. The role will lead the end-to-end project execution management across a team of over 120 marketers, with a focus on product launches, compliance updates, and cross-channel coordination. They will partner closely with cross-functional teams like the broader Marketing Enablement Team (MET), Strategy & Go-to-Market, Marketing Transformation, Enterprise Comms and MarTech Experiences (ECMX), Prospect, Partner, Customer Growth Marketing (PPCG), Loyalty Marketing, among others. A successful Sr. Manager has strong communication skills, excels in building strong partnerships, and has a passion for bringing structure and order to complex, creative projects.

Key Responsibilities:

• Campaign Planning: Liaise with key strategy and operations partners to understand planned US Consumer product implementations, while voicing any operational risk concerns; play an active role aligning cross-functional partners to those plans and educating them on our goals

• Project Management: Develop detailed and sequenced marketing execution plans, including resource allocation, timelines, and milestones while actively managing changes to project scope, schedule, and resourcing

• Process Innovation: Implement net-new broadscale marketing strategies – evaluating goals, investigating enablement limitations, and developing new processes for successful launch. Additionally, partner with marketing operations teams to innovate marketer experiences.

• Compliance Enablement: Coordinate execution plans for standard cross-channel compliance updates, ensuring 100% adherence; perform proactive risk management for each project to minimize unexpected risks

• Coordinate internal resources to meet project deadlines

• Create and maintain comprehensive project documentation

• Facilitate meetings, track decisions, and ensure actions are followed up on

Qualifications:

• Previous experience in marketing execution, marketing strategy and/or capabilities

• Project management expertise, balancing short and long-term needs to drive projects to completion across many teams, functions and levels

• Impressive planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track

• Excellent collaborator with outstanding verbal and written skills to independently influence across and upwards

• Experience with and passion for cross-team leadership and collaboration, establishing a team culture committed to learning, development, and accountability

• Bachelor's Degree Required

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26005479