Job Details

Business Analyst - Customer Systems, IS&T Enterprise Systems

Sunnyvale, California, United States

Software and Services

Summary

Posted: May 06, 2025

Role Number: 200601521

At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish!

The Customer Systems team builds applications that help Apple provide the best customer support for our amazing products. Our products support millions of customers and help them get the best out of their Apple devices and services.

Description

We’re looking for an agile professional to join the Customer Systems Business Operations team where our mission is to establish organizationally effective practices and remove obstacles. In this role, you will be driving the annual and quarterly operating plans around our budget while working on our day-to-day process. The value you bring to our team is the ability to understand a broad spectrum of information and business drivers, distill this information down to what matters, and effectively communicate the financial impact. Dealing with ambiguity and seeing around corners is key.

Minimum Qualifications

• 5 yrs experience in a Program Management or similar role for large organization with multiple geo-located teams

• 5 years experience examining large data set, extracting data efficiently, and identifying drivers for cycle to cycle changes

• 5 yrs experience with team capacity, forecasting, and utilization

• Bachelor's degree in Business, IT or other equivalent degree or equivalent work experience.

Preferred Qualifications

• Self-motivated and thrive in a fast-paced environment with a high degree of ownership and accountability

• Must have high analytical skills, be able to see patterns, be a strategic decision maker

• Exceptional organizational skills, written/verbal communication (including keynote), collaboration within and across teams

• Meticulous attention to detail and ability to follow through with detailed instructions

• 10 years experience in examining large data sets, extract data efficiently, and identify drivers for cycle to cycle changes

• Ability to multitask in an extremely dynamic environment, regularly balancing ad-hoc requests with long-term projects and initiatives

• Proven problem-solving, stakeholder management and cross-functional project work experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $255,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.