Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Where are these roles located within American Express?

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

This role sits within Enterprise MarOps Solutions within ECMX. The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment. Additionally, this organization leads creative review & approval processes for all US marketing content & creative. This team conducts process solution design & optimization, providing inputs into MarTech transformation.

The Campaign Solutions and Execution Management Team provides critical project management for E2E marketing campaigns with thoughtful strategy and detailed planning. Members of this team are responsible for leading dedicated cross-functional teams of campaign execution experts to drive efficient and timely campaign execution for new products and partnerships or high risk/high visibility marketing initiatives.

The Analyst/Senior Analyst on this team will be responsible for providing project management support to the team leader. He/she will learn how a marketing campaign goes from being an idea to being live in market. This role will have the opportunity to work with key stakeholders including Product, Product Development, Marketing, Brand, General Counsel’s Office, and a variety of teams within ECMX (e.g. Compliance Review, US Web Solutions, and more)

Key Responsibilities:

• Provide comprehensive marketing campaign support to Marketing partners across US Marketing Partners in support of American Express’ strategic priorities.

• Activities include: Project Management support including, Tracking Issue Logs, Project Timelines, Meeting Preparation, Meeting Minutes/Recaps and more

• Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.

• Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners.

• Provide outstanding customer service to marketing colleagues across the enterprise.

• Help Identify and prioritize opportunities for improvement to campaign execution processes based on issue logs, reoccurring issues, etc.

• Lead Best Practice sharing across enterprise stakeholders for various Marketing & Comms related functional/process elements based on project learnings

• Support change management planning, training and communication activities (updates to onboarding materials, etc.)

• Support MarOps reporting/capacity management

• Problem solving and troubleshooting skills with the ability to exercise mature judgment

Minimum Qualifications

• Passion for/interest in Marketing Operations (MarOps) and/or Project Management & Delivery.

• Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.

• Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.

• Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.

• Strong problem-solving skills and willingness to get into the details to identify solutions.

• Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.

• Experience working in a deadline driven production-oriented environment.

Preferred Qualifications

• Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.

• Proficiency with Microsoft Office, Slack.

Qualifications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Where are these roles located within American Express?

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

This role sits within Enterprise MarOps Solutions within ECMX. The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment. Additionally, this organization leads creative review & approval processes for all US marketing content & creative. This team conducts process solution design & optimization, providing inputs into MarTech transformation.

The Campaign Solutions and Execution Management Team provides critical project management for E2E marketing campaigns with thoughtful strategy and detailed planning. Members of this team are responsible for leading dedicated cross-functional teams of campaign execution experts to drive efficient and timely campaign execution for new products and partnerships or high risk/high visibility marketing initiatives.

The Analyst/Senior Analyst on this team will be responsible for providing project management support to the team leader. He/she will learn how a marketing campaign goes from being an idea to being live in market. This role will have the opportunity to work with key stakeholders including Product, Product Development, Marketing, Brand, General Counsel’s Office, and a variety of teams within ECMX (e.g. Compliance Review, US Web Solutions, and more)

Key Responsibilities:

• Provide comprehensive marketing campaign support to Marketing partners across US Marketing Partners in support of American Express’ strategic priorities.

• Activities include: Project Management support including, Tracking Issue Logs, Project Timelines, Meeting Preparation, Meeting Minutes/Recaps and more

• Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.

• Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners.

• Provide outstanding customer service to marketing colleagues across the enterprise.

• Help Identify and prioritize opportunities for improvement to campaign execution processes based on issue logs, reoccurring issues, etc.

• Lead Best Practice sharing across enterprise stakeholders for various Marketing & Comms related functional/process elements based on project learnings

• Support change management planning, training and communication activities (updates to onboarding materials, etc.)

• Support MarOps reporting/capacity management

• Problem solving and troubleshooting skills with the ability to exercise mature judgment

Minimum Qualifications

• Passion for/interest in Marketing Operations (MarOps) and/or Project Management & Delivery.

• Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.

• Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.

• Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.

• Strong problem-solving skills and willingness to get into the details to identify solutions.

• Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.

• Experience working in a deadline driven production-oriented environment.

Preferred Qualifications

• Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.

• Proficiency with Microsoft Office, Slack.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25015928